1. Explain the difference between office automation systems (OAS) and knowledge work systems (KWS). [1⁄2]
The Difference between an office automated system and a knowledge work system is that an office automated system refers to the computer machinery and software that support data workers who do not usually create new information but analyze, transform and manipulated data into a useful form before it is disseminated through-out an organization. Where as a knowledge work system refer to information systems that support professionals in the creation of new knowledge. New knowledge refers to inventions, scientific discoveries, architectural designs Etc.
Functions and advantages of Office Automated Systems
Generate MS document and presentations from external data.
Automatically send emails to customers from MS outlook. Ex Newsletters or Out of office.
Improve control of information.
Increase in office productivity.
Better utilization of human resources.
Save time in performing various operations.
In doing research I came across an office automation system that doctors use to control all the electronic equipment within the operating room. Such a device affords simplification to operating preparations and climate change.
Functions and advantages of Knowledge Work Systems
Exist as specialized tools to support professionals.
Be user friendly so that extended learning of an application may not be necessary.
Must Designed for a specific task. For example Xcode is an application designed for programmers to create new Apple applications.
Increase productivity of the professional.
Allow simulations of real life applications with the use of Computer Aided Design/Computer Aided Manufacturing.
For Example. A data worker can use an Office Automated System to analyze product sales statistics, manipulate these sale numbers using a spreadsheet and transform these numbers into information
Bibliography: FZW, IIMTS. (2013, june 28). http://www.youtube.com/watch?v=Y3zoHFdzQbs. Retrieved September 3, 2013, from youtube: www.youtube.com Kendall, Kenneth Kendall and Julie E. (2011). Systems Analysis and Design (Vol. Eight Edition). Prentice Hall.