Preview

Taqa T1

Good Essays
Open Document
Open Document
684 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Taqa T1
1A

Evidenced by Carolyns observation notes Paragraph 1. I feel that this would have been better documented by using bullet points for the observations made and relating them to the criteria achieved. Some of the assessment criteria achieved are within the observation detail but it is confusing and unclear which criteria have been achieved. It is confusing as a third party to clearly see which comments relate to which criteria. CES t is obvious that some of the criteria were not met during the observation as 1.7 and 1.8, and 2.3 and 2.4 are to do with body language, in this scenario everything was done over the telephone or by email. Further questions relating to a situation where these critera would be covered would have been very helpful, and would have enabled Alan to achieve all of the criteria at this stage.

MPA, again some criteria were not met during the observation, Further questioning during and after the observation could have covered the criteria , 1.7, 1.8, 2.3, 2.4, 3.3, 3.4 and 3.5

For example further probing about referring to colleagues for 1.7 and 1.8 could have produced more evidence to support understanding of this criteria

A scenario question relating to distractions whilst dealing with this customer would have underlined Alan’s understanding of 2.3 and 2.4 and 3.3 and 3.4

Criteria 3.5 could have been met by further questioning, about face to face customer experiences.

1B

Professional Discussion

I feel that Carolyn could have been much more effective in this area. The questions that were asked didn’t relate to the criteria to be assessed at all. The conversation did show that Alan had a good understanding of the company and that some of this knowledge enabled him to offer a personal touch to customers. The questions that Carolyn prepared could have been much more relevant to the criteria that was being assessed, for example Carolyn could have asked Alan some questions related to criteria CES 1.7 and 1.8 and 2.3 and 2.4

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Question and Edward Jones

    • 804 Words
    • 4 Pages

    5. Explain what actions you will take each and every day to identify and approach these prospective client types by completing the…

    • 804 Words
    • 4 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Internal Customers

    • 289 Words
    • 2 Pages

    6. Understand how to monitor and evaluate internal customer service and the benefits of this…

    • 289 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Taqa Unit 301

    • 2725 Words
    • 11 Pages

    Assessments must be appropriate for their intended purpose. They must assess the right skills and allow the learner to demonstrate the necessary range of knowledge and skills as defined in the unit specification (sufficiency).…

    • 2725 Words
    • 11 Pages
    Good Essays
  • Good Essays

    1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations.…

    • 2823 Words
    • 10 Pages
    Good Essays
  • Better Essays

    Taqa 4

    • 1293 Words
    • 6 Pages

    Unit 401 - Understanding the principles and practices of internally assuring the quality of assessment.…

    • 1293 Words
    • 6 Pages
    Better Essays
  • Good Essays

    Taqa Unit 301

    • 790 Words
    • 4 Pages

    Assessment is the process of judging a learner’s knowledge, skills and competence against the standards/specifications set by an awarding body. As a result of this process, you can assess a learner as being competent or not yet competent and you will judge the evidence they produce as being either sufficient or insufficient for them to have reached an appropriate standard.…

    • 790 Words
    • 4 Pages
    Good Essays
  • Better Essays

    Memo

    • 1081 Words
    • 5 Pages

    Angela Woodside visited our firm on December 18th 2007 and played out her scenario for us so that we can help her resolve this dilemma she has been caught up in. After her meeting, you’ve requested that I address the following six (6) issues with my opinion. Please take a moment to review my research.…

    • 1081 Words
    • 5 Pages
    Better Essays
  • Good Essays

    Taqa 1.1

    • 1015 Words
    • 5 Pages

    - Either move on to the next part of training or go back and re do the previous assessment.…

    • 1015 Words
    • 5 Pages
    Good Essays
  • Better Essays

    Customer Service Level 2

    • 2436 Words
    • 10 Pages

    1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations.…

    • 2436 Words
    • 10 Pages
    Better Essays
  • Good Essays

    P1 M1 D1

    • 679 Words
    • 4 Pages

    Evidence for the assessment criteria listed above will be collected over the duration of the work placement…

    • 679 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    3. Recording assessment decisions on observation checklists and following this through with comments made against the performance criteria.…

    • 2412 Words
    • 10 Pages
    Powerful Essays
  • Satisfactory Essays

    The aim of this unit is to assess the performance of a learning and development practitioner with responsibility for the internal quality assurance of assessment.…

    • 726 Words
    • 4 Pages
    Satisfactory Essays
  • Good Essays

    TMA01

    • 1118 Words
    • 3 Pages

    Childhood studies has a major impact of the lives of children, studies shown from the sixteenth century to date allow us to understand the changes that have been put into place to support and guide the lives of children today. Historical evidence from the sixteenth century provides us with ideas about the nature of children and how they were seen as sinners even whilst in the womb. This was known as the 'Puritan' view, historian childhood studies showed this to be in the form of whipping, canning and other forms of punishment. Further to this view came the 'Romantic' view, that showed children to be seen as innocence and goodness when seperated from the adult world. The 18th century Jean-Jacques Rausseau (1712-1778) published a treatise 'Emile, or on education' (1762) 'where he argued that children should be allowed to develop at their own rate in natural surroundings shielded from civilisation and the adult authority that corrupted then an turned good into bad' - (An introduction to childhood studies and child psychology chapter 1 -p11). The legal definition of a child is anyone under the age of 18 and the difference between an adult and children is differentiated by children being smaller, biologically and psychologically more immature.…

    • 1118 Words
    • 3 Pages
    Good Essays
  • Good Essays

    3.3 To be able to meet my client’s needs, I have to ask lots of questions. I have to make sure that I understand exactly what she is asking for and make sure I understand how she is feeling at the time.…

    • 1035 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    I can confirm that the evidence listed for this unit is my own work and was carried out under the conditions and context specified in the assessment specification. Candidate signature Date…

    • 2341 Words
    • 10 Pages
    Powerful Essays