Team Leader Ilm Level 2
Helen Griffiths L2034NW DY
AC 1.1
As team leader I am responsible for organising workloads on a daily basis to ensure DVLA office service targets are achieved. I prepare a rota on a weekly basis allocating staff to different duties depending on their experience and abilities. Workloads dictate which duties take priority.
I am responsible for the development of staff and support them to perform their roles. I conduct monthly one to one meetings and identify any training needs. I organise training, sourcing suitable courses from the internal Shared Service System where courses are listed, and from local colleges and local service providers to suit the training need.
I am the point of contact for staff when they are sick. I record and report sickness. I manage a keep in touch scheme when a member of staff is ill and conduct return to work interviews. I identify and implement reasonable adjustments to help a member of staff to return to work.
To achieve DVLA accuracy targets I quality control output and record any in accuracies. I record any instances of good performance and use the gathered information in monthly one to ones and annual performance development reviews.
My team refer complex customer enquiries and applications to me for clarification on policies and procedures. I research situations and seek information from senior colleagues, other departments, on line guidelines and information leaflets. I involve staff in this process and encourage them to do the same.
I am accountable to the Office Manager and Area Manager. I regularly report to them on the office performance and any on-going issues. I input collected data onto internal systems to share the information with Area and Regional Managers. I interact with Customer Service Managers in other offices to share information and techniques.
I consider myself to have good team leader qualities. I am highly organised, which I demonstrate when balancing resource against workloads. I have an enthusiastic
AC 1.1
As team leader I am responsible for organising workloads on a daily basis to ensure DVLA office service targets are achieved. I prepare a rota on a weekly basis allocating staff to different duties depending on their experience and abilities. Workloads dictate which duties take priority.
I am responsible for the development of staff and support them to perform their roles. I conduct monthly one to one meetings and identify any training needs. I organise training, sourcing suitable courses from the internal Shared Service System where courses are listed, and from local colleges and local service providers to suit the training need.
I am the point of contact for staff when they are sick. I record and report sickness. I manage a keep in touch scheme when a member of staff is ill and conduct return to work interviews. I identify and implement reasonable adjustments to help a member of staff to return to work.
To achieve DVLA accuracy targets I quality control output and record any in accuracies. I record any instances of good performance and use the gathered information in monthly one to ones and annual performance development reviews.
My team refer complex customer enquiries and applications to me for clarification on policies and procedures. I research situations and seek information from senior colleagues, other departments, on line guidelines and information leaflets. I involve staff in this process and encourage them to do the same.
I am accountable to the Office Manager and Area Manager. I regularly report to them on the office performance and any on-going issues. I input collected data onto internal systems to share the information with Area and Regional Managers. I interact with Customer Service Managers in other offices to share information and techniques.
I consider myself to have good team leader qualities. I am highly organised, which I demonstrate when balancing resource against workloads. I have an enthusiastic