Ms. Oliver has taken the Jungian 16 type personality assessment and received a score of ENFP. This score tells me that Pam is extroverted (E), intuitive (N), feeling (F), and perceiving (P). According to the Jungian analysis (Eggert, M. 2000), Ms Oliver is people oriented, creative and highly optimistic. This personality type would work well for us if we make Ms. Oliver the floor supervisor for our new call center. She can be involved in the selection process of new staff to the department, provide feed forward and concurrent control to the staff and work activity, and can work with her staff in the development of the departments’ goals. She would be that staff member who is initiating the structure for the staff and has consideration for her staff’s ideas and feelings. They would be more involved in the decision-making process, which should create more staff buy-in. Because Ms. Oliver is friendly and approachable, she can develop a culture of mutual respect and trust among her staff. They will be comfortable enough to voice their concerns to her whereby she can achieve high staff satisfaction. This is the type of leadership behavioral style (high consideration, high in initiating structure) we would need to achieve high group achievement and high group productivity in this department.
Olahilm Williams
Mr. Williams also took the Jungian assessment and his score was ESFP. This score tells me that Mr. Williams is also an extrovert (E), sensing (S), feeling (F), and perceiving (P). His score is interpreted as someone who is sociable, fun-loving, spontaneous and very generous even though he has a very reserved demeanor.