Teamwork at Labadi Beach Hotel-a 5-Star Hotel
Teamwork in the Tourism and Hospitality Industry-A case study of Labadi Beach Hotel-By HELENA ODOI
INTRODUCTION
Organisations are described as social entities with a common goal of providing goods or services to their clients on a profit or not-for-profit bases. As social entities, organisations are made up of groups of people who must work together and coordinate their efforts to achieve a common goal. This calls for the creation of groups or teams within organisations with their individual or collective goals to achieve. The relevance of groups or teams cannot therefore be downplayed.
A group is a set of people who interact with one another and with a common purpose. Zander and Cartwright identified some features that groups must possess. Some of these are:
i. Frequent interaction between members ii. An identity of membership iii. Other people see members as belonging to the group iv. Members play interlocking roles
v. Members pursue interdependent objectives vi. Find group rewarding vii. Have a collective responsibility
Groups and teams are usually used interchangeably, but there is the need to strike a distinction between teams and groups.
Belbin distinguishes teams from groups using the following perimeters:
i. Size:-groups can constitute any number of people, for example, a political party; teams on the other hand have a limited number of membership. ii. Selection: The members of a team are carefully selected to cater for the various roles while the members of groups have no restrictions on selection of the group. For example, political parties. iii. Leadership: some leadership positions are situational and rotate among the members depending on the task. On the other hand groups may have solo leaders. iv. Style: Teams have their roles spread among the members with a certain degree of coordination. Groups, on the other hand have their roles limited to a particular number of people, for example, an executive body.
v. Spirit: teams have a
INTRODUCTION
Organisations are described as social entities with a common goal of providing goods or services to their clients on a profit or not-for-profit bases. As social entities, organisations are made up of groups of people who must work together and coordinate their efforts to achieve a common goal. This calls for the creation of groups or teams within organisations with their individual or collective goals to achieve. The relevance of groups or teams cannot therefore be downplayed.
A group is a set of people who interact with one another and with a common purpose. Zander and Cartwright identified some features that groups must possess. Some of these are:
i. Frequent interaction between members ii. An identity of membership iii. Other people see members as belonging to the group iv. Members play interlocking roles
v. Members pursue interdependent objectives vi. Find group rewarding vii. Have a collective responsibility
Groups and teams are usually used interchangeably, but there is the need to strike a distinction between teams and groups.
Belbin distinguishes teams from groups using the following perimeters:
i. Size:-groups can constitute any number of people, for example, a political party; teams on the other hand have a limited number of membership. ii. Selection: The members of a team are carefully selected to cater for the various roles while the members of groups have no restrictions on selection of the group. For example, political parties. iii. Leadership: some leadership positions are situational and rotate among the members depending on the task. On the other hand groups may have solo leaders. iv. Style: Teams have their roles spread among the members with a certain degree of coordination. Groups, on the other hand have their roles limited to a particular number of people, for example, an executive body.
v. Spirit: teams have a