Discussion Questions
1. How have departmental and individual objectives led to the current situation?
2. What is the current decision-making process?
3. What are the strategic and organizational implications for each of the company’s options?
4. What should Emma Richardson do?
This paper provides a case analysis and case solution to an organizational communications case BY Michael Beer and Sunru Yong concerning problems in organizational communication and group conflict management at TerraCog, a high-tech company that develops GPS products for the consumer market.
The case focuses on contentious meetings over the recent failure to meet a competitive challenge. The paper includes problem identification, discussion of main issues, problem analysis, identification and assessment of alternative solutions, recommendations, and implementation plan.
KEYWORDS: terracog case study case solution organizational behavior communication meetings group dynamics decision making human resources management personnel management conflict groups. APA Style.
TerraCog, a successful privately held high-tech firm that develops GPS (global positioning system) and similar products for consumer markets, has recently been caught off-guard by a competitor's new product that makes novel use of satellite imagery. When TerraCog pursues development of a directly competing product, dubbed Aerial, the projected costs threaten to scuttle the project. The key unit managers gather in a pair of contentious meetings that feature anger, blame, and bewilderment, but produce no effective conclusion. At the end of the case it falls to Emma Richardson, a newly-promoted executive vice-president, to push the group toward a go/no-go decision.
Enclosed report deals with the launching price problem being faced by TerraCog for its forthcoming GPS product Aerial, different