The apparent causes and triggers of disruptive passenger behavior and what can be done to prevent air rage.
Table of Content
Index of Illustrations
Foreword
IATA, business analyst and aircraft manufacturers agree that the demand for air transportation in means of passenger transportation will constantly rise over the next 20 years by 5%1 worldwide.
Besides the obvious capacity constraints of airlines, airspace and airports, the expansion does also challenge the industry in respect of a topic that might not always be so obvious: the human being itself – the passenger! How do I deal with 500 potential stressed human beings in a confined 550ton aluminum box flying in 38.000ft at 850km/h?
Unruly passenger behavior continues to be one of the biggest issues facing airlines and the severity of the problem continues to increase. Incidents of in-flight passenger misconduct represent a serious threat to passenger safety. Awareness of the causes of this passenger misconduct is required to adequately prevent, identify and treat in-flight cases of passenger misconduct.
The main question arises: Why do people sometimes behave irrational?
1 What is an Unruly Passenger?
There are various definitions which encompasses, on the one hand, non-compliance with safety instructions, through to actions amounting to verbal harassment or physical assault directed at crew, passengers or the aircraft, and includes any act that interferes with the crew in the performance of their duties. Basically unruly / disruptive behavior or passenger misconduct can range in their effects from causing discomfort through to putting lives at risk.
After the fatal event of 9/11 and various attempted suicidal attacks like the shoe bomber incident2, passengers are well aware of possible dangerous situations. They are more sensitive to potential unruly passenger behavior which can result in a passenger being strapped as illustrated below.
Illustration Strapped Passenger3
It is worth mentioning that not only a passenger can be of potential unruly and a hazard to safety. This also applies to crew
Index of Illustrations
Foreword
IATA, business analyst and aircraft manufacturers agree that the demand for air transportation in means of passenger transportation will constantly rise over the next 20 years by 5%1 worldwide.
Besides the obvious capacity constraints of airlines, airspace and airports, the expansion does also challenge the industry in respect of a topic that might not always be so obvious: the human being itself – the passenger! How do I deal with 500 potential stressed human beings in a confined 550ton aluminum box flying in 38.000ft at 850km/h?
Unruly passenger behavior continues to be one of the biggest issues facing airlines and the severity of the problem continues to increase. Incidents of in-flight passenger misconduct represent a serious threat to passenger safety. Awareness of the causes of this passenger misconduct is required to adequately prevent, identify and treat in-flight cases of passenger misconduct.
The main question arises: Why do people sometimes behave irrational?
1 What is an Unruly Passenger?
There are various definitions which encompasses, on the one hand, non-compliance with safety instructions, through to actions amounting to verbal harassment or physical assault directed at crew, passengers or the aircraft, and includes any act that interferes with the crew in the performance of their duties. Basically unruly / disruptive behavior or passenger misconduct can range in their effects from causing discomfort through to putting lives at risk.
After the fatal event of 9/11 and various attempted suicidal attacks like the shoe bomber incident2, passengers are well aware of possible dangerous situations. They are more sensitive to potential unruly passenger behavior which can result in a passenger being strapped as illustrated below.
Illustration Strapped Passenger3
It is worth mentioning that not only a passenger can be of potential unruly and a hazard to safety. This also applies to crew