The Curse Of Knowledge Case Study
The Curse of Knowledge plays a role in misunderstandings between healthcare staff/physicians and the stakeholders or patients and their family members (Burns, Bradley, & Weiner, 2011)..Evidence of such exists in the physician’s communication and the understanding on the part of the Santillon family after it was determined that irreversible brain damage had occurred. The Curse of Knowledge occurs when a communicator (sender of information - physician, in this case) begins to communicate a piece of knowledge to a listener (receiver of information - Jesica’s family in this case) that has no knowledge or understanding of what is being communicated. Medical terminology and explanations come from healthcare staff, such as physicians, nurses, and
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Better connection between the physician and patient might have made a difference in the amount of attention and importance of the details that surround this case (Burns, Bradley, & Weiner, 2011). If a better emotional connection was made between the two parties, the physician might have had a more sincere and sympathetic appearance to the Santillon family when explaining Jesica’s irreversible brain damage and the steps that would have to be taken as a result of the medical condition. It might be difficult for physicians to take the time to closely connect with each patient that they see. Physicians may suffer emotionally when they do connect with a patient and despite their best intentions, the patient suffers a negative outcome In the interest of providing a good understanding and effective communication to the patients, the physician must build a relationship to know what is important to the patients they …show more content…
The healthcare provider and the physician should have found a way to communicate that this was not the case and then further explained Jesica’s irreversible condition. It was not the physician’s attempt to kill Jesica after the events had taken place, but to consider that Jesica was no longer living on her own and perhaps removing the tools used to keep her body alive was the appropriate option given the physical condition and outcome. When Jesica’s family felt that the healthcare providers were putting their own interests before Jesica’s interests it was like adding salt to the
Better connection between the physician and patient might have made a difference in the amount of attention and importance of the details that surround this case (Burns, Bradley, & Weiner, 2011). If a better emotional connection was made between the two parties, the physician might have had a more sincere and sympathetic appearance to the Santillon family when explaining Jesica’s irreversible brain damage and the steps that would have to be taken as a result of the medical condition. It might be difficult for physicians to take the time to closely connect with each patient that they see. Physicians may suffer emotionally when they do connect with a patient and despite their best intentions, the patient suffers a negative outcome In the interest of providing a good understanding and effective communication to the patients, the physician must build a relationship to know what is important to the patients they …show more content…
The healthcare provider and the physician should have found a way to communicate that this was not the case and then further explained Jesica’s irreversible condition. It was not the physician’s attempt to kill Jesica after the events had taken place, but to consider that Jesica was no longer living on her own and perhaps removing the tools used to keep her body alive was the appropriate option given the physical condition and outcome. When Jesica’s family felt that the healthcare providers were putting their own interests before Jesica’s interests it was like adding salt to the