The Emergence of Socialism
Q.1#
Ans: From the knowledge of restaurants and from the help of this case we have identified the 10 decisions of operations management applied at Hard Rock Cafe:
1. Design of goods and service:
• Hard rock Café is counted as a service industry which is at present running 129 cafes, 12 hotels/casinos, live music venues and a huge capital Rockfest concert.
• Hard rock chefs are modifying the menu from classic American burgers and chicken wings to more high end products such as veal chops and lobster tails.
2. Managing Quality:
• At Hard Rock staff is scheduled down to 15 minute interval to meet seasonal and daily demand.
• Besides that, on daily basis surveys are done to evaluate quality of food and service at café.
• Scores are rated on a 1 to 7 scale and if the score is not a 7, the food or service is failure.
3. Process and capacity design:
• The café employs about 400 employees.
• These includes kitchen staff, waiting staff, hostesses and bartenders.
• Hard rock employees are not only competent in their job but are also passionate about Rock music.
4. Location strategy:
• Hard Rock Café opened its first restaurant in London.
• Later they moved its head quarters in Orlando, Florida.
• It is operating globally with 129 cafes
5. Human Resource and Job:
• Café hires skillful labor which is passionate about their job.
• Hard rock gives its employees a healthy and learning atmosphere but on the other hand there are strict criteria’s which are there to be met.
• At the Hard rock the quality and service must be 7/7 on rating scale.
6. Layout strategy:
• Hard rock café is one of the largest restaurants in the world. They have devised their area and layout very wisely.
• The kitchen layout, the sitting arrangement and the whole layout of the restaurant is efficient.
• Additionally, the restaurant and bar layout are customized to guide the circulation of customers to memorabilia and merchandise.
• Hard rock modifies
Ans: From the knowledge of restaurants and from the help of this case we have identified the 10 decisions of operations management applied at Hard Rock Cafe:
1. Design of goods and service:
• Hard rock Café is counted as a service industry which is at present running 129 cafes, 12 hotels/casinos, live music venues and a huge capital Rockfest concert.
• Hard rock chefs are modifying the menu from classic American burgers and chicken wings to more high end products such as veal chops and lobster tails.
2. Managing Quality:
• At Hard Rock staff is scheduled down to 15 minute interval to meet seasonal and daily demand.
• Besides that, on daily basis surveys are done to evaluate quality of food and service at café.
• Scores are rated on a 1 to 7 scale and if the score is not a 7, the food or service is failure.
3. Process and capacity design:
• The café employs about 400 employees.
• These includes kitchen staff, waiting staff, hostesses and bartenders.
• Hard rock employees are not only competent in their job but are also passionate about Rock music.
4. Location strategy:
• Hard Rock Café opened its first restaurant in London.
• Later they moved its head quarters in Orlando, Florida.
• It is operating globally with 129 cafes
5. Human Resource and Job:
• Café hires skillful labor which is passionate about their job.
• Hard rock gives its employees a healthy and learning atmosphere but on the other hand there are strict criteria’s which are there to be met.
• At the Hard rock the quality and service must be 7/7 on rating scale.
6. Layout strategy:
• Hard rock café is one of the largest restaurants in the world. They have devised their area and layout very wisely.
• The kitchen layout, the sitting arrangement and the whole layout of the restaurant is efficient.
• Additionally, the restaurant and bar layout are customized to guide the circulation of customers to memorabilia and merchandise.
• Hard rock modifies