The Fish Case Analysis
1. What are the four big ideas in the book? (Explain each idea)
The fish book explains the four successful elements to get energy, passion, and creativity. The first notable element in the book is Chooseing attitude, so that means you are very responsible for making your attitude to work. If you take the negative attitude make, then you will have a bad day or you will get a positive day when you come with a convinced day. The second element is finding the best way to play and having fun at work!. We can do our great work seriously without getting, in other hand, yourself too seriously. The third advice is to make someone's day that means you have to find the best way to engage your customers and get their satisfaction.The last element …show more content…
For example; the satisfied employee achieves satisfaction and happiness of customers during dealing with them and providing the best required service, so this is what the company need to check the loyalty of existing customers, also, to receive more new customers.
4. Do you think the principles of FISH increase employee morale? How does employee morale relate to customer service?
I believe that the principles of FISH increase employee morale,which are energy, passion, and creativity. When an employee has the ability and creativity to help the customer, we can get the satisfaction of our customers and make them come time after time that means creating successful company; If we need our staff to engage with our customers, we should look of their needs first. As a result, high employee morale lead to get a high level of customer satisfaction that what any company need to get.
5. What happens to the main character at the end of the book?
When Mary met Lonnie, who guided her to solve the difficult issue, at a coffee shop, Lonnie asked her if she can accept marry him, she said
The fish book explains the four successful elements to get energy, passion, and creativity. The first notable element in the book is Chooseing attitude, so that means you are very responsible for making your attitude to work. If you take the negative attitude make, then you will have a bad day or you will get a positive day when you come with a convinced day. The second element is finding the best way to play and having fun at work!. We can do our great work seriously without getting, in other hand, yourself too seriously. The third advice is to make someone's day that means you have to find the best way to engage your customers and get their satisfaction.The last element …show more content…
For example; the satisfied employee achieves satisfaction and happiness of customers during dealing with them and providing the best required service, so this is what the company need to check the loyalty of existing customers, also, to receive more new customers.
4. Do you think the principles of FISH increase employee morale? How does employee morale relate to customer service?
I believe that the principles of FISH increase employee morale,which are energy, passion, and creativity. When an employee has the ability and creativity to help the customer, we can get the satisfaction of our customers and make them come time after time that means creating successful company; If we need our staff to engage with our customers, we should look of their needs first. As a result, high employee morale lead to get a high level of customer satisfaction that what any company need to get.
5. What happens to the main character at the end of the book?
When Mary met Lonnie, who guided her to solve the difficult issue, at a coffee shop, Lonnie asked her if she can accept marry him, she said