Preview

The Heath and Heather Department Stores (Case Analysis)

Powerful Essays
Open Document
Open Document
2891 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
The Heath and Heather Department Stores (Case Analysis)
The Heath and Heather Department Stores (Case Analysis)

Key Background Information

Heath and Heather Department Stores is one of the major department stores in Dublin having been incorporated in 1905. Dublin city is said to be one of the top ten richest in the world, which has attracted a number of companies from various industries to invest in/or evoke an active/thriving commerce environment in Dublin. Evidence of a display of middle through to wealthy income classes can be witnessed/ seen in the city of Dublin. Nevertheless, the Global recession has resulted in an inevitable decline in spending and as such, people are searching for value for their money. Insomuch, consumers prefer to shop in a central location that caters to their every shopping need. Heath and Heather was formerly known for its high end and exquisite sense of style. Its high quality brands at its six store complex has propelled the city of Dublin to worldwide recognition for its shopping and earned a very favorable position among the wealthy of Dublin. This thus provided the opportunity for expansion, and added various departments to extend their portfolio to compliment the shopping desires of everyone in Dublin. Interestingly, in spite of all their growth and offers Heath and Heather’s sales have been at a standstill for the past 10 years. Moreover sales have been at a steady decline which led to a net loss in January of 2012, it’s first since opening in 1905.

Heath and Heather’s major competitor is another department store called Irish Cream Inc., with four stores facilitating more floor space than Heath and Heather. Proprietor, Irish billionaire Geoff Rohan has seemingly caught the attention of the wealthy clientele. . Irish Cream Inc. has targeted the upper middle class households by offering product lines which caters to them. Their main focus is catering for upper middle and the wealthy income households of Dublin, but they do offer an annual sale where some middle and lower

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Complete PPE QBE exercises 1-13 on page 68, Pratt book. You can use the PPE database file located in the resource section of the online classroom. Provide your responses in a word document.…

    • 672 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Macy's Loss Case Study

    • 532 Words
    • 3 Pages

    This case involves the suspect stealing merchandise from the Macy’s Store in violation of PC 459.5(a)-Shoplifting.…

    • 532 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    TMA02 Part1 And 2

    • 901 Words
    • 3 Pages

    For this assignment, I will be looking at High Street in Fraserburgh, which connects Saltoun Square to Broad Street. It is Fraserburgh’s busiest shopping street. With all of the shops being either independent retailers, or offices for local organisations and media outlets, it really is a haven from the conglomerates and faceless retailers that are all too common in most town centres.…

    • 901 Words
    • 3 Pages
    Good Essays
  • Best Essays

    John Lewis, one of subsidiaries of John Lewis Partnership (JLP), launched its first store in London’s Oxford Street in 1864. The company then has implemented the organic grown approach, pursuing a dynamic business and corporate strategy. It has been successful by making the right strategic decisions thorough effective operation (O’Regan and Ghobadian, 2012). By 2012, the firm becomes the largest multichannel department store retailer in the UK, with 30 department stores and 9 John Lewis at home, providing Fashion, Home, Electronic products and Home Technology assortment. It publicised that profit before tax in 2012 was £15.8 million, almost triple of that a decade ago (John Lewis plc interim report, 2012). However, success cannot only be measured in term of finance, but also in term of stakeholders’ happiness. John Lewis achieved Britain’s Favourite Retailer Awards for the fourth consecutive year in 2011 and many other awards.…

    • 2514 Words
    • 11 Pages
    Best Essays
  • Satisfactory Essays

    Macy's Case Study

    • 546 Words
    • 3 Pages

    The main intention of this program is to generate repeat purchases from customers. In addition, it allows the company to obtain information from clients with the purpose of using that information to send the customers promotions or coupons to generate more repeat purchases. Moreover, the program seeks to develop a need or want over time for its products and services after the consumer benefits from using the initial discounts and offers. So, the company tries to create a purchase behavior from the consumer by increasing purchasing the chances of repeat purchases from customers. As a result, the company expects for consumers to increase their purchasing behaviors toward the company without having to provide any reward, coupons, or promotional…

    • 546 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    I. McGregor's department from its inception has laid a great emphasis on personal service of its clients. James McGregor, the current president doesn't want to destroy its old-world charm, which differentiates it from the other departmental stores. But at the same time he is worried that with an old-fashioned image, he will not be able to attract young customers and eventually would lead to over reliance on the middle aged and elderly clientele, which had serious implications for the store’s future.…

    • 1428 Words
    • 6 Pages
    Good Essays
  • Good Essays

    Helen’s is an upmarket fashion boutique store in Sydney’s east. Falling sales have been reflected by surveys that reveal consumers view the business as outdated and no longer relevant to consumers’ needs. Strong competition in the area has placed considerable pressure on pricing. The business’s target market, 50-65 year old females, no longer dominated the now younger demographic character of the area.…

    • 1278 Words
    • 6 Pages
    Good Essays
  • Better Essays

    Macy's and Dillard's

    • 2562 Words
    • 11 Pages

    This report presents data describing the differences amongst the two department stores, their fundamental visions, and comparative statistics. Macy’s or Dillard’s: Differences amongst these competitors There are several aspects you can analyze from each department store. Major pieces do set each one apart from the other. Brand names carried by Macy’s and Dillard’s from an average shoppers point of view can go completely unnoticed unless price is involved. For trend shoppers brand names can either make or break a retail store. It can easily determine if he or she will walk to Macy’s or Dillard’s because they already know the store does or does not carry that brand. This is consistent with each department throughout both stores and affects revenue significantly. Macy’s currently has 15 private labels which include: Alfani, American Rag, Charter Club, Club Room, First Imoressions, Green Dog, Hotel Collection, I-N-C International Concepts, JM Collection, John Ashford, Material London, Style & Co, Taso Elb, The Cellar, and Tools of the Trade. Dillard’s brand names include: Cypress Links, Lawton Harbor, Oak Creek, Roundtree & Yorke and St. Durand, Bechamel, Cabernet, Copper Key, Preston & York and Westbound, Class Club, Brioso and Simply Comfort. Store appeal is another difference between the two retail stores. Macy’s has recently revamped all of their stores with a new trendier design and customer friendly use. Dillard’s is still conservative and plain when you walk into one of the department stores. The younger crowd would gear more towards Macy’s as a first choice of shopping. Elements that Macy’s brought into play were minor, but important customer satisfactions such as wider fitting rooms with waiting areas, international visitor centers and a dining experience in select stores. Macy’s also integrated the self-price check throughout their stores which relieves a lot of customer service, when you have the famous, “How much is this?” question. Dillard’s is trying…

    • 2562 Words
    • 11 Pages
    Better Essays
  • Good Essays

    A retail store offers a wide range of services that ultimately adds value to the marketing system. David Jones is perceived as a luxury and high-class department store reflected upon the broad spectrum of brands that are retailed at their outlets. Let alone this perception being a value to the market system, David Jones has the uppermost customer service qualities that surely distinguish from their competitors. Consumers should be able to become submerged with the atmosphere on their first visit. This is supported by the interior and store layout that comprise of indulgence and comfort for consumers to make their time shopping worthwhile. As stated in the case study, shopping is about ‘theatre of the mind’ where you not only purchase products but the shopping atmosphere contributes to one’s experience.…

    • 852 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Macy's Business Plan

    • 4459 Words
    • 18 Pages

    Reaching its 150th birthday in 2008, Macy’s Inc. has emerged as an American household icon over the past few decades. Macy’s sells a range of merchandise, including men’s, women’s, and children’s apparel, accessories, cosmetics, home furnishings, and other consumer goods. Since its merger with Federated Department Stores in 1994 and May Department stores in 1995, Macy’s has been pursuing ways to be more creative and distinctive in meeting customer needs and in delivering exceptional values. In order to maintain its share of the department store market, Macy’s has been aggressively investing in a distinguished shopping experience with unique merchandise, exclusive fashion brands, online sites, and breakthrough marketing. However, the ‘Credit Crunch’ in 2007 and 2008 has led to a tremendous decline in consumer confidence, causing decreases in store sales and profits. Macy’s 2008 fourth quarter earnings showed a profit of $750 million. Demographics, consumer spending, and fashion trends drive demand in the department store industry. Macy’s has always faced tough competition in its geographical areas, including discounters, luxury stores, and mail order retailers. Macy's is distinct from warehouse stores in that it does not sell goods in bulk and operates at a higher price point.…

    • 4459 Words
    • 18 Pages
    Powerful Essays
  • Powerful Essays

    Due to the economic crisis that we are currently facing, this industry has been faced with difficult challenges. Many department store customers are keeping a watchful eye on their spending habits.…

    • 4955 Words
    • 20 Pages
    Powerful Essays
  • Powerful Essays

    Jb Hi Fi Case Study Essay

    • 2300 Words
    • 10 Pages

    JB HI FI was founded in 1974 and consisted of one sole store in the suburbs of Melbourne, Victoria. Since this time JB HI FI has grown somewhat substantially, the company has spread its HI FI retail stores across the country and reportedly generated $2.8 billion in revenue in 2009 (Collins 2010). When observing the past 15 years of JB HI FI’s life, two significant organisational changes standout. The first of which is in July 2000 when the company was acquired by Macquarie bank and BancBoston in a deal estimated to be worth around $40 million (Dabkowski 2000). The second substantial change was the company becoming public in September 2005.…

    • 2300 Words
    • 10 Pages
    Powerful Essays
  • Powerful Essays

    ‘Retail shopping is not dead. Bad retail shopping is’ says Ian Moir. His plan for David Jones involves several key strategies including…

    • 1039 Words
    • 4 Pages
    Powerful Essays
  • Powerful Essays

    Harrison

    • 2341 Words
    • 10 Pages

    With the continued revolution of businesses and markets, stores have experienced significant impacts. Traditional department stores like Harrison’s are beginning to experience the effects of a number of changes in the retail industry. Not long ago, major department stores succeeded by being all things to all customers. Shoppers can go to one department store and have all there needs catered there. You can shop for clothes, do groceries, eat, watch movies, pay bills, and do virtually almost everything else in one department store.…

    • 2341 Words
    • 10 Pages
    Powerful Essays
  • Powerful Essays

    Who are the main stakeholders of Mark and Spencer? What is their power and ability to influence strategic decisions and choices.…

    • 2140 Words
    • 9 Pages
    Powerful Essays

Related Topics