The Levels of Retention at Marks and Spencer
The level of retention of staff can vary from different sectors, from my research I found that many companies had internal issues that caused their staff turnover. So from that I was interested to see if this affected the company that I work for, Marks and Spencer. So as we know Marks and
Spencer
is one the most well known retailers in the uk with over 450 stores and in turn employees over 65000 people. But over the last few years it has faced more compaction in the retail sector, so with that a new strategy had to be developed to meet their customers need and expectations and to keep them ahead, so Marks and Spencer developed the promotional campaign based on it new slogan “Your M&S” which helped the customers connect with business.
But
with this did Marks and Spencer let their staff in the process, from my reseach I would have to agree that Marks and Spencer have let there staff down because they have staff turnover. So from my research I wanted to investigate why marks and Spencer had a high staff turnover like what was the main reason why their staffs were leaving and what they could do if anything to try and reduce it. So from my research I wanted to investigate and understand why marks and Spencer has a high staff turn over and in turn how it affects the remaining staff and the running of the business, to know the methods used to find out why employees are actually leaving and some solutions into how they can reduce it. Many organisations are of the opinion that once employed individuals with them unquestioningly believing that a wage or salary secures their loyalty ad long service. However the strategy involved in recruiting new employees should be progressed into their plans for their retention, and failure to do so is likely to result I demotivated and high labour turnover. (Maund, L.2001) But I found that was so off the mark when it came to Marks and Spencer because from the research pay was not an issue when
Spencer
is one the most well known retailers in the uk with over 450 stores and in turn employees over 65000 people. But over the last few years it has faced more compaction in the retail sector, so with that a new strategy had to be developed to meet their customers need and expectations and to keep them ahead, so Marks and Spencer developed the promotional campaign based on it new slogan “Your M&S” which helped the customers connect with business.
But
with this did Marks and Spencer let their staff in the process, from my reseach I would have to agree that Marks and Spencer have let there staff down because they have staff turnover. So from my research I wanted to investigate why marks and Spencer had a high staff turnover like what was the main reason why their staffs were leaving and what they could do if anything to try and reduce it. So from my research I wanted to investigate and understand why marks and Spencer has a high staff turn over and in turn how it affects the remaining staff and the running of the business, to know the methods used to find out why employees are actually leaving and some solutions into how they can reduce it. Many organisations are of the opinion that once employed individuals with them unquestioningly believing that a wage or salary secures their loyalty ad long service. However the strategy involved in recruiting new employees should be progressed into their plans for their retention, and failure to do so is likely to result I demotivated and high labour turnover. (Maund, L.2001) But I found that was so off the mark when it came to Marks and Spencer because from the research pay was not an issue when
Bibliography: Armstrong M. (2009) (11th edition) the hand book of human resource management Linda Maund (2001) an introduction to human resource management theory and practice Blyton pand Turnbull, P, 2004) human resource management a contemporary approach Huczynski and Fitzpatrick 1989 Cappelli 2000