The Relationship Between Emotional Intelligence And Conflict Management Style

THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND
CONFLICT MANAGEMENT STYLE

1. Introduction

Conflict is not something new to us. Every single day we might involve in the conflict.
Conflict has occurred since the existence of human beings. Conflict occurred either in person or between other individuals. Conflict can happen when we faced negative situation with family, colleagues, supervisor, customers and others. The early approach of conflict assumed all conflict was negative and to be avoided.
Conflict involves a situation where the community cares about their rights and partly felt it incompatible. It can be categorized into two categories, namely as cooperativeness where it is an attitude that tries to satisfy the other party, and another one is the attitude of the assertiveness that is an attitude where more to satisfy yourself.
In addressing conflict, every employee in an organization must have high emotional intelligence. If there is no emotional intelligence, it is likely will create an occurrence of conflict such as mistrust between one another, criminal breach of trust, corruption, strife and conflict. Emotional intelligence is also important in managing the stress so that our life will be comfortable and harmonious. A person with emotional intelligence will be able to adjust himself with whatever situation he is facing.
Issue that happened in our organization is the conflicts that happen in our daily lives, and it have to be tended to astutely and determined capably. As a result of not managing conflict by using emotional intelligence, spiritual and moral intelligence approach, there will be conflicts between countries, among organizations, among employees and also against an individual. Even as small as wherever the conflict, they must be resolved before they spread and affect the performance of an organization.
Moreover, there is an expansion of grievances from the public against the government employee as of late. This

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