VIEWPOINT
The Vice President
STATEMENT OF THE PROBLEM
Mr. Brewster as being the Misunderstanding in the case was promoted to a position as the Assistant Product Manager which he was relatively unfamiliar. He wasn’t given enough time to know more of his field. And shortly a meeting was called by the Vice President (Mr. Smith) to all product managers to discuss marketing strategies. Since his immediate superior, the Product Manager (Mr. Reynolds) can’t attend the said meeting, he was asked to represent and for him to gain more knowledge to his job. But, Mr. Smith had no idea or forgotten even, due to brief introduction of Mr. Brewster by his immediate superior that he was new to his job and that he was only asked to represent the meeting. And during the meeting when asked for updates by Mr. Smith, that’s where the misunderstanding happen, that also hurt Mr. Brewster’s self-worth. Mr. Smith was annoyed to the feedback he got from Mr. Brewster that he was visibly unprepared. Mr. Smith known for his bluntness got no control, announced to them as Mr. Brewster as the example of sloppy staff work. On the other hand, the VP innocently humiliated Mr. Brewster on that matter for he assumed that everyone should be prepared with their reports.
OBJECTIVE/S
To make everyone know or give updates of the current status of each department first before proceeding into more strategies.
AREAS OF CONSIDERATION
VP - Nick Smith
- a crusty veteran with a reputation of bluntness
- misjudged Brewster of the lack of knowledge to his job
- humiliated Brewster during the meeting
- quoted "inadequate planning" of the marketing department in general
- aware of his roughness to Brewster by asking Reynolds after the meeting, regarding his inappropriate and unfair treatment but eventually accepted his mistakes
- after realizing his mistakes, called immediately Brewster to ask an apology and point that he had forgotten that Brewster was