The UK health and social care system provides free medical and surgical treatment to all citizens and long term registered residents, through the National Health Services (NHS) and Department of Health (DH).The NHS is in charge of the healthcare and DH governs the NHS. The system also provides social services which support and protect people who are vulnerable/at risk, provides private residential homes and home care (independent sector), voluntary services for everyone, provide protection and improve the health of communities and promote health. The system gives opportunity to everyone who uses the services to rise their opinions about the services they receive throughout the four countries; England, Scotland, wales and Northern Ireland. For the system to function effectively and provide all the services mention above, it has to follow specific policy and practice approved by minster of health in UK.
The National Health Services (NHS) of the UK since 1948 to present is well known as the world’s biggest publicly capital to health services. The NHS intended to deliver care to all its populace in a fair and efficient manner (Klein, 2006). Its main aim was to ensure better and free healthcare are provided to all citizens despite of their income. However services like the optical, prescriptions and dental are exception as part of the free services. Generally, the NHS is funded through taxation paid by employees directly from their salaries rather than requiring from insurance payments. Although NHS is managed separately throughout Scotland, England, Northern Ireland, and Wales, they tend to keep constant in many respects. Thus they urged to belong to the same ‘Unified system’. DH (2010) state that “worldwide the NHS employs more than 1.7millons, half of the employed includes the Doctors, Dentists, Medical and Ambulance staffs, Nurses and lastly both