Topic 6
Topic 6
Communication is the process by which info is transmitted and understood between two or more people
Frequent, timely, and accurate communication is most effective
Communication has functions
1) Coordinates us by helping us sync our work
2) Organizational learning by distributing work to employees
3) Decision making by giving us info from stakeholders/external env.
4) Changes behavior it alters people’s belief, feelings and behavior
5) Supports Employee well-being, research shows that new employees adjust better to the organization when co-workers provide wisdom on how to avoid/complete stuff and politics
Communication is not a free flowing conduit, there is noise hampering it like psychological, social and structural barriers
Communication depends on the ability to efficiently encode and decode info
Factors that influence this ability are:
1) Communication channel Proficiency: when both S and R are motivated to communicate and not awkward, slightly skilled and enjoy mode of comm
2) Similar Codebooks: Dictionaries of symbols, languages, gestures to convey a meaning allow easier relation and greater efficiency (less repetition)
3) Shared Mental Models of the Comm Context: Communication is not a free flowing conduit, there is noise hampering it like psychological, social and structural barriers
4) Experience encoding: the greater practice means easier and effective transmission
Two types of channels: verbal and nonverbal
Nonverbal communication is less rule-bounded, some nonverbal gestures are misinterpreted while others are universally recognized (smile)
Email is a problem because of the poor medium of emotions, reduction of politeness/respect (Messages can be sent before emotions subside and there is low social presence) , poor medium for complex situations, contributes information overload
Emotional contagion is the process of sharing another’s emotions by mimicking that persons expressions/behavior
This gives feedback to the sender, allows us to
Communication is the process by which info is transmitted and understood between two or more people
Frequent, timely, and accurate communication is most effective
Communication has functions
1) Coordinates us by helping us sync our work
2) Organizational learning by distributing work to employees
3) Decision making by giving us info from stakeholders/external env.
4) Changes behavior it alters people’s belief, feelings and behavior
5) Supports Employee well-being, research shows that new employees adjust better to the organization when co-workers provide wisdom on how to avoid/complete stuff and politics
Communication is not a free flowing conduit, there is noise hampering it like psychological, social and structural barriers
Communication depends on the ability to efficiently encode and decode info
Factors that influence this ability are:
1) Communication channel Proficiency: when both S and R are motivated to communicate and not awkward, slightly skilled and enjoy mode of comm
2) Similar Codebooks: Dictionaries of symbols, languages, gestures to convey a meaning allow easier relation and greater efficiency (less repetition)
3) Shared Mental Models of the Comm Context: Communication is not a free flowing conduit, there is noise hampering it like psychological, social and structural barriers
4) Experience encoding: the greater practice means easier and effective transmission
Two types of channels: verbal and nonverbal
Nonverbal communication is less rule-bounded, some nonverbal gestures are misinterpreted while others are universally recognized (smile)
Email is a problem because of the poor medium of emotions, reduction of politeness/respect (Messages can be sent before emotions subside and there is low social presence) , poor medium for complex situations, contributes information overload
Emotional contagion is the process of sharing another’s emotions by mimicking that persons expressions/behavior
This gives feedback to the sender, allows us to