CU1530
CU1530
Promote Communication
1.1 – Identify the different reasons people communicate.
- Ask questions
- Find out information
- Help yourself or others
- Conduct a message
- Socialize
- Join in
- Team building
- Make new friends
- Be understood and understand others
- Send correct messages
- Safely complete tasks
- Support for/from others
Without communication we would not be able to achieve certain goals, such as; completing tasks, keeping people safe, providing dignity and respect, working in partnership with others, consistency of care and ensure practice meets sufficient care standards.
1.2 – Explain how communication affects relationships in the work setting.
Lack of communication can affect a work place in a negative way, as people need to work as a team to achieve a high standard of care, if people fail to communicate effectively the service provided will not be successful. A strong relationship can affect a work place in a positive way, this is needed between the service providers, clients, their families, colleagues and others, to build confidence and trust between all parties. Without a good relationship we wouldn’t be able to find out a service users’ needs and preferences, this would prevent doing tasks correctly and safely.
2.2 Describe the factors to consider when promoting effective communication.
- Environment
- Noise
- Physical impairment
- Illness
- Dementia or Alzheimer’s
- Language spoken
- Body language
- Time of day
- Building trust
- Current mood
3.1 – Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
Communication can be interpreted differently due to an individual’s background, history, age group or schooling. Confusion and misunderstanding can be caused by language barriers and accents.
Terminology in some circumstances may cause offence, reason being some cultures may have different meanings for certain words or phrases.
3.2 Identify barriers to effective
Promote Communication
1.1 – Identify the different reasons people communicate.
- Ask questions
- Find out information
- Help yourself or others
- Conduct a message
- Socialize
- Join in
- Team building
- Make new friends
- Be understood and understand others
- Send correct messages
- Safely complete tasks
- Support for/from others
Without communication we would not be able to achieve certain goals, such as; completing tasks, keeping people safe, providing dignity and respect, working in partnership with others, consistency of care and ensure practice meets sufficient care standards.
1.2 – Explain how communication affects relationships in the work setting.
Lack of communication can affect a work place in a negative way, as people need to work as a team to achieve a high standard of care, if people fail to communicate effectively the service provided will not be successful. A strong relationship can affect a work place in a positive way, this is needed between the service providers, clients, their families, colleagues and others, to build confidence and trust between all parties. Without a good relationship we wouldn’t be able to find out a service users’ needs and preferences, this would prevent doing tasks correctly and safely.
2.2 Describe the factors to consider when promoting effective communication.
- Environment
- Noise
- Physical impairment
- Illness
- Dementia or Alzheimer’s
- Language spoken
- Body language
- Time of day
- Building trust
- Current mood
3.1 – Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
Communication can be interpreted differently due to an individual’s background, history, age group or schooling. Confusion and misunderstanding can be caused by language barriers and accents.
Terminology in some circumstances may cause offence, reason being some cultures may have different meanings for certain words or phrases.
3.2 Identify barriers to effective