Promote communication in health, social care or children’s and young people’s settings.
Unit Aim - This unit is aimed at those who work in health and social care settings or with children or young people in a wide range of settings. The unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality.
1.1
Identify the different reasons people communicate
Communication is at the centre of life. Communication is necessary to; seeking information, express your feelings and judging people’s moods, to develop yourself or to help others, to share ideas and thoughts. Without any communication there wouldn’t be any development or progression. Although body language and visible signs like crying can show the emotion of a particular person, communication is also vital in portraying exactly what someone is feeling. Without communication a person would not be able to say if they were sad or worried about something. Communication is commonly done through these ways; talking, hearing, touching and seeing.
Within the care sector communication is paramount to maintain continuity and a healthy understanding by all keeping within the loop – there are many ways of keeping communication running smoothly and detailed. The use of communication boards, communication diaries (designated area to write things that are private and confidential) that gets read and updated on a regular basis. Whilst building relationships and friendships amongst each other delivering a consistent level of care and good team work.
1.2
Explain how communication affects relationships in the work setting
A good use of communication in a work setting is crucial to maintain strong links. For communication with one another makes a constant flow of understanding and knowledge to aid your service. If lacking communication you would be without an important