TOTAL QUALITY
Communication and Interpersonal Skills
Communication -the transfer of a message (information, idea, emotion, intent, feeling, or something else) that is both received and understood.
Communication Levels
1. One-on-one level – this is you and your fellow colleagues or you and your manager and/or supervisor.
2. Team-or-unit level – level that is limited to the group and its members.
3. Company-level – larger than team level, communications with the different teams within the company or organization.
4. Community-level – how the company communicate to the different sectors of the community or society
Inhibitors of Communication
Kill the Messenger” Syndrome – we do not take this literally. This syndrome is our natural way of not listening to people we do not like. When we do not like the person talking, we do not listen to what he/she is trying to say because we are already assuming that everything that is coming out of their lips are not good
Difference in Meaning – as seen in our activity earlier. The leader tries to explain the picture but some of us have a different perception. Maybe the misuse of words to explain is the root cause of this inhibitor
Lack of trust – a symptom of the “Kill the Messenger” syndrome. Again, if you do not like and trust the person talking, you totally disregard the message the speaker is trying to convey.
Information overload – sometimes called communication overload. People have a limit as to how much information one can take in a day. Notice when a person rests their forehead with their palm or fist. That is a sign that the brain needs rest in absorbing information. Yawning is another sign that the person is not yet ready to receive information and experiencing an overload. When this happens, just pause for a few second and let the listener recover for a bit then resume talking.
Interference – interference may happen at any time. Whether it is through a person or an event like ringing of the mobile phone or a
Communication -the transfer of a message (information, idea, emotion, intent, feeling, or something else) that is both received and understood.
Communication Levels
1. One-on-one level – this is you and your fellow colleagues or you and your manager and/or supervisor.
2. Team-or-unit level – level that is limited to the group and its members.
3. Company-level – larger than team level, communications with the different teams within the company or organization.
4. Community-level – how the company communicate to the different sectors of the community or society
Inhibitors of Communication
Kill the Messenger” Syndrome – we do not take this literally. This syndrome is our natural way of not listening to people we do not like. When we do not like the person talking, we do not listen to what he/she is trying to say because we are already assuming that everything that is coming out of their lips are not good
Difference in Meaning – as seen in our activity earlier. The leader tries to explain the picture but some of us have a different perception. Maybe the misuse of words to explain is the root cause of this inhibitor
Lack of trust – a symptom of the “Kill the Messenger” syndrome. Again, if you do not like and trust the person talking, you totally disregard the message the speaker is trying to convey.
Information overload – sometimes called communication overload. People have a limit as to how much information one can take in a day. Notice when a person rests their forehead with their palm or fist. That is a sign that the brain needs rest in absorbing information. Yawning is another sign that the person is not yet ready to receive information and experiencing an overload. When this happens, just pause for a few second and let the listener recover for a bit then resume talking.
Interference – interference may happen at any time. Whether it is through a person or an event like ringing of the mobile phone or a