As one can tell from own experience people do not like to be involved in uncomfortable situations for a long period of time. Authors argue that as a society we have developed a notion where each problem must be solved, and this process must be quick (Bush, Folger, 1994, p.36). The book touches on different aspects why problem-solving is beneficial to the involved parties. This approach makes parties to work together to resolve an issue, and in the process address all the needs and requests one or another party might bring up. There might be occasions when parties are unable to reach a mutual agreement, however, they have work together and come to as close of a closer as they can. Authors, once again, use their own experience and knowledge in the field to describe these notions, thus presenting a certain pattern each problem-solving approach goes through and tends to achieve. Throughout chapter two authors display their involvement in studying and talking about mediation, meaning, they present examples of multiple conferences they have attended over the years in which participants were asked to be involved in role playing activities. They made countless observations of people there, and compared their reaction to answers received from big corportaions on whether or not they would have …show more content…
74). Authors do a great job by including multiple researches conducted by multiple experts on the same topic. With these suggestions from other experts the book becomes more reliable and trustworthy, thus individuals can use The promise of mediation: Responding to conflict through empowerment and recognition for their field of research as backing a backing argument which includes a number of peer reviewed works. By each chapter authors build on notions that push aside problem-solving approach and presents transformative potential as the future of mediation. With each chapter authors invite the reader to shake off the previous understanding of mediation and adopt the new one, more progressive and efficient (Bush, Folger, 1994, p. 77). The flow of the first three chapters is ever present in all of the next ones, that is, the book builds on arguments, just like a snowball that is being rolled down hill. The book invites the reader to move toward a mind changing potential, thus creates a notion that each reader can have an influence of promoting this new way of recognizing