Types of management information systems
Types of management information systems
INTRODUCTION :
Management information systems are essential for the modern day organizations to make decisions based on facts that are analysed in an intelligent way, thus using information technology to have a competitive edge.
There are different types of management information systems at different levels of an organization :
Transaction processing system (TPS) - for operational level of the organization e.g. cash counters , ATMs , EFTPOS , Scanners etc.
Management information system (MIS) - for middle level managers.
Decision support systems (DSS) - for middle level managers with added analytical function e.g. model-driven ( voyage estimation , data-driven (customer buying behaviour-Tesco card)
Executive support system (ESS) - for top level management to aid decision making with input from the TPS, MIS & financial data.
There are also other information systems that span the enterprise & are known as Enterprise applications/systems. These are of 4 types :
Enterprise systems (E.S.)
Supply chain management system (S.C.M.S.)
Customer relationship management system (C.R.M.S.)
Knowledge management system (K.M.S.)
CASE STUDY :
DELL INC. :
Dell is one of the leading global manufacturer of personal computers, peripherals & software. It is based in Round Rock, Texas , USA . It was founded by Dell in 1984 who was a school dropout.
TRADITIONAL BUSINESS-MODEL :
Traditionally, Dell has sold all its products — whether to end-use consumers or to corporate customers — using a direct-sales model via the Internet and the telephone-network. Dell maintains a negative cash conversion cycle (CCC) through use of this model: in other words, Dell Inc. receives payment for the products before it has to pay for the materials. Dell also practices just-in-time (JIT) inventory-management, profiting from its attendant benefits. Dell 's JIT approach utilizes the "pull" system by building computers only after customers place orders and by requesting
INTRODUCTION :
Management information systems are essential for the modern day organizations to make decisions based on facts that are analysed in an intelligent way, thus using information technology to have a competitive edge.
There are different types of management information systems at different levels of an organization :
Transaction processing system (TPS) - for operational level of the organization e.g. cash counters , ATMs , EFTPOS , Scanners etc.
Management information system (MIS) - for middle level managers.
Decision support systems (DSS) - for middle level managers with added analytical function e.g. model-driven ( voyage estimation , data-driven (customer buying behaviour-Tesco card)
Executive support system (ESS) - for top level management to aid decision making with input from the TPS, MIS & financial data.
There are also other information systems that span the enterprise & are known as Enterprise applications/systems. These are of 4 types :
Enterprise systems (E.S.)
Supply chain management system (S.C.M.S.)
Customer relationship management system (C.R.M.S.)
Knowledge management system (K.M.S.)
CASE STUDY :
DELL INC. :
Dell is one of the leading global manufacturer of personal computers, peripherals & software. It is based in Round Rock, Texas , USA . It was founded by Dell in 1984 who was a school dropout.
TRADITIONAL BUSINESS-MODEL :
Traditionally, Dell has sold all its products — whether to end-use consumers or to corporate customers — using a direct-sales model via the Internet and the telephone-network. Dell maintains a negative cash conversion cycle (CCC) through use of this model: in other words, Dell Inc. receives payment for the products before it has to pay for the materials. Dell also practices just-in-time (JIT) inventory-management, profiting from its attendant benefits. Dell 's JIT approach utilizes the "pull" system by building computers only after customers place orders and by requesting
References: : ONLINE / WEBSITES : Answers corporation , 2009 , Dell , Online , accessed on 17-12-2009 , available from http://www.answers.com/topic/dell-technology#Organization Salesforce.com , 2009 , CRM , Online , accessed on 17-12-2009 , available from http://www.salesforce.com/uk/customers/hi-tech-hardware/dell.jsp Symantec corp. , 2009 , Enterprise packages , Online , accessed on 17-12-2009 , available from : http://www.symantec.com/business/products/index.jsp Symantec corp. , 2009 , Enterprise packages , Online , accessed on 17-12-2009 , available from : http://www.symantec.com/business/products/index.jsp Tech target , 2009 , Cloud computing , Online , accessed on 17-12-2009 , available from , http://searchcloudcomputing.techtarget.com/sDefinition/0,,sid201_gci1287881,00.html Thinking made easy , 2008 , Dell case study , Online , accessed on 17-12-2009 , available from http://ivythesis.typepad.com/term_paper_topics/2008/01/the-current-man.html Read more: http://www.ukessays.co.uk/essays/information-system/types-of-management-information-systems.php#ixzz3fJKEOIm3