Understand The Role Of The Social Care Worker
PWSC25 Understanding the role of the social care worker
Understand working relationships in social care settings.
1.1 Explain how a working relationship is different from a personal relationship. There are many differences between a working relationship and a personal relationship. A personal relationship is usually a relationship you have chosen to have with an individual. Personal relationships don’t have rules or boundaries, and individuals are free to express their opinions. However, when it comes to work, in most cases you don’t choose the individuals you work with, you are expected to follow policies and procedures, you get paid and have to stick to work times. People are usually at different levels and have different roles at work, you have management, and in my job the co ordinators and then the care staff. Working relationships have to be kept professional, where as personal relationships tend to involve emotions, love, intimacy and being …show more content…
emotionally attached to family and friends.
1.2 Describe different working relationships in social care.
When working in social care you deal with a lot of outside agencies and other health care professionals, along with the members of staff in your team. On a day to day basis in home care you can have dealings with nurses, pharmacists, doctors, social workers, laundry and council workers, other NHS staff and OT'S. All individuals have to be treated in the same professional and respectful way to maintain a successful working relationship.
Understand the importance of working in ways that are agreed with the employer.
2.1 Describe why it is important to adhere to the agreed scope of the job role. In my job description my responsibilities are listed, for example, health care assisting clients with medication, dietary care, personal care and domestic house hold services. Everything listed is to ensure that the service we provide enables clients to live as independent a lifestyle as practically possible, and as part of our responsibilities we have to ensure that our work ethics enable this. It is important to understand your role as a health care assistant so that service users are receiving the up most care and also to make sure mistakes and possible accidents in the job role are avoided.
2.2 Outline what is meant by agreed ways of working.
Agreed ways of working are the policies and procedures that are set out. These can include moving and handling, medication and day to day responsibilities that are found in care plans in the clients home. All policies and procedures are there to protect both the staff and service users.
2.3 Explain the importance of full and up to date details of agreed ways to work.
Changes in the law occur regularly, so policies and procedures need to be kept up to date to adhere with these changes. This helps to protect the vulnerable with such things like moving and handling. Laws are constantly changing, some moving and handling procedures that were once widely used are now classed as a criminal offence and can result in the people that use them being reprimanded, keeping all policies up to date will help to avoid these kinds of incidences from happening.
Understand the importance of working in partnership with others.
3.1 Explain why it is important to work in partnership with others.
Working in partnership with others is important to avoid conflict, to make sure the best care is provided for the service user, and also to make your job a little easier.
Individuals can gain so much from working in partnership with people they come into contact with. Working along side the service users family can help you to gain knowledge of an individuals needs and likes. Small things like knowing how an individual likes their drinks or meals prepared can make a difference and help the service user to feel happier. Working alongside NHS staff and social services can help you as an individual gain vital knowledge of an individuals needs. This is a knowledge gained on the job and can not be taught in your induction or training. working with your colleagues in partnership is also beneficial, having hand over meetings or filling in diary sheets helps to pass on important day to day changes of a service users situations. In short everybody working in a partnership ensures everybody is working towards the same
goal.
3.2 Identify ways of working that can help improve partnership working.
Good communication and accurate reporting, either face to face or by filling in diary sheets etc. This helps by sharing information which benefits both staff and service users. Also respectful communication, ensuring that dignity and equality is upheld at all times. Being courteous, leaving areas clean and tidy, making sure tasks are fully completed and being considerate towards other staff and service users.
3.3 Identify skills and approaches needed for resolving conflicts.
If conflict arises a few different methods can be used to help resolve the situation. Individuals need to be patient and calm, but if a situation becomes heated then if it is safe to do so walk away and regain composure. If a conflict cannot be resolved by the individuals involved, then talking to the co ordinator is an option. If no resolution can be found then mediation may be a good way to resolve the issue. Being open minded to other peoples opinions could help stop conflict arising.
3.4 Explain how and when to access support and advice about; partnership working resolving conflict.
If you are unable to resolve a conflict by talking to an individual, outside advice and support may be needed. This could come from a care co ordinator, management or even a colleague. Sometimes mediation is all that is needed to resolve an issue. If outside information is needed then advice from CQC or other outside agencies could be obtained. Some employees are a members of a union so help and advice can be obtained for them by contacting their union representative.
Understand working relationships in social care settings.
1.1 Explain how a working relationship is different from a personal relationship. There are many differences between a working relationship and a personal relationship. A personal relationship is usually a relationship you have chosen to have with an individual. Personal relationships don’t have rules or boundaries, and individuals are free to express their opinions. However, when it comes to work, in most cases you don’t choose the individuals you work with, you are expected to follow policies and procedures, you get paid and have to stick to work times. People are usually at different levels and have different roles at work, you have management, and in my job the co ordinators and then the care staff. Working relationships have to be kept professional, where as personal relationships tend to involve emotions, love, intimacy and being …show more content…
emotionally attached to family and friends.
1.2 Describe different working relationships in social care.
When working in social care you deal with a lot of outside agencies and other health care professionals, along with the members of staff in your team. On a day to day basis in home care you can have dealings with nurses, pharmacists, doctors, social workers, laundry and council workers, other NHS staff and OT'S. All individuals have to be treated in the same professional and respectful way to maintain a successful working relationship.
Understand the importance of working in ways that are agreed with the employer.
2.1 Describe why it is important to adhere to the agreed scope of the job role. In my job description my responsibilities are listed, for example, health care assisting clients with medication, dietary care, personal care and domestic house hold services. Everything listed is to ensure that the service we provide enables clients to live as independent a lifestyle as practically possible, and as part of our responsibilities we have to ensure that our work ethics enable this. It is important to understand your role as a health care assistant so that service users are receiving the up most care and also to make sure mistakes and possible accidents in the job role are avoided.
2.2 Outline what is meant by agreed ways of working.
Agreed ways of working are the policies and procedures that are set out. These can include moving and handling, medication and day to day responsibilities that are found in care plans in the clients home. All policies and procedures are there to protect both the staff and service users.
2.3 Explain the importance of full and up to date details of agreed ways to work.
Changes in the law occur regularly, so policies and procedures need to be kept up to date to adhere with these changes. This helps to protect the vulnerable with such things like moving and handling. Laws are constantly changing, some moving and handling procedures that were once widely used are now classed as a criminal offence and can result in the people that use them being reprimanded, keeping all policies up to date will help to avoid these kinds of incidences from happening.
Understand the importance of working in partnership with others.
3.1 Explain why it is important to work in partnership with others.
Working in partnership with others is important to avoid conflict, to make sure the best care is provided for the service user, and also to make your job a little easier.
Individuals can gain so much from working in partnership with people they come into contact with. Working along side the service users family can help you to gain knowledge of an individuals needs and likes. Small things like knowing how an individual likes their drinks or meals prepared can make a difference and help the service user to feel happier. Working alongside NHS staff and social services can help you as an individual gain vital knowledge of an individuals needs. This is a knowledge gained on the job and can not be taught in your induction or training. working with your colleagues in partnership is also beneficial, having hand over meetings or filling in diary sheets helps to pass on important day to day changes of a service users situations. In short everybody working in a partnership ensures everybody is working towards the same
goal.
3.2 Identify ways of working that can help improve partnership working.
Good communication and accurate reporting, either face to face or by filling in diary sheets etc. This helps by sharing information which benefits both staff and service users. Also respectful communication, ensuring that dignity and equality is upheld at all times. Being courteous, leaving areas clean and tidy, making sure tasks are fully completed and being considerate towards other staff and service users.
3.3 Identify skills and approaches needed for resolving conflicts.
If conflict arises a few different methods can be used to help resolve the situation. Individuals need to be patient and calm, but if a situation becomes heated then if it is safe to do so walk away and regain composure. If a conflict cannot be resolved by the individuals involved, then talking to the co ordinator is an option. If no resolution can be found then mediation may be a good way to resolve the issue. Being open minded to other peoples opinions could help stop conflict arising.
3.4 Explain how and when to access support and advice about; partnership working resolving conflict.
If you are unable to resolve a conflict by talking to an individual, outside advice and support may be needed. This could come from a care co ordinator, management or even a colleague. Sometimes mediation is all that is needed to resolve an issue. If outside information is needed then advice from CQC or other outside agencies could be obtained. Some employees are a members of a union so help and advice can be obtained for them by contacting their union representative.