Unit 1 Introduction to Communication in Health Social Care
--*/Unit 1 Introduction to Communication in Health and Social Care
Learner’s Name
Modar alzouabi
Questions
Answers
1.1 - Identify the different reasons people communicate
People communicate for many reason such as :
1-to express needs, feelings,concerns,problems and illness
2- building up relations and socialising with others
3-learning and sharing experiences or knowledge
4- passing on or recieving information
5-communication is an essential tool for a carer to understand and meet the service user`s need
6-individuals need communications to exprees their needs and prefernces.
7- communication in the workplace is essential to give instructions and ensure an effictive team work
1.2 - Explain how effective communication affects all aspects of the learner’s work
In the care setting we communicate using : handover with colleague , communication book , staff meeting , staff message book etc.
Effictive communication is important to ensure that the informations are informative, accurate, concise and non-judgmental. This will reduce the possibilty of mistakes bieng made and ensure the delivery of good care service. In the workplace its important to work as a team with other colleagues, so that all work to achieve the same outcomes and targets .
1.3 - Explain why it is important to observe an individual’s reactions when communicating with them
Communication is a two- way process, its not about receiving or delivering a message, its much more about determing if the reciever understands the messege.
Not all individual can communicat verbally for many reasons such as the lack of confidence or not nit understanding the language , so that observing them can indicate if the individual does not understand the message or does not agree.
Observation of the endivifuals can help imroving of the effectiveness of the communication because the body language is more instinctive and relaible in many cases than the verbal
Learner’s Name
Modar alzouabi
Questions
Answers
1.1 - Identify the different reasons people communicate
People communicate for many reason such as :
1-to express needs, feelings,concerns,problems and illness
2- building up relations and socialising with others
3-learning and sharing experiences or knowledge
4- passing on or recieving information
5-communication is an essential tool for a carer to understand and meet the service user`s need
6-individuals need communications to exprees their needs and prefernces.
7- communication in the workplace is essential to give instructions and ensure an effictive team work
1.2 - Explain how effective communication affects all aspects of the learner’s work
In the care setting we communicate using : handover with colleague , communication book , staff meeting , staff message book etc.
Effictive communication is important to ensure that the informations are informative, accurate, concise and non-judgmental. This will reduce the possibilty of mistakes bieng made and ensure the delivery of good care service. In the workplace its important to work as a team with other colleagues, so that all work to achieve the same outcomes and targets .
1.3 - Explain why it is important to observe an individual’s reactions when communicating with them
Communication is a two- way process, its not about receiving or delivering a message, its much more about determing if the reciever understands the messege.
Not all individual can communicat verbally for many reasons such as the lack of confidence or not nit understanding the language , so that observing them can indicate if the individual does not understand the message or does not agree.
Observation of the endivifuals can help imroving of the effectiveness of the communication because the body language is more instinctive and relaible in many cases than the verbal