1. From the interaction does it seem to you that Alan is actively listening? Why or why not?
To me it seems like he is not because of the fact that when he is telling them about their reviews and they are explaining why their work is the way it is he does not seem to take it into consideration. Alan just hears what he wants to hear no matter the situation. Such as family problems when it is being explained to him why the male employee was missing days and coming in late he told the male employee “Look, I don’t want to get into your family issues. Can we just focus on the work for now? Wood, J. (2010). Interpersonal communication: Everyday encounters. Boston, MA: Wadsworth.
2. Describe how Alan’s opening thoughts on his job, narrated in the video, affect his approach to the performance reviews. Does Alan’s view of his job foster a negative or positive work atmosphere with his employees? Explain.
In the opening of the video (Wood, J. (2010). Interpersonal communication: Everyday encounters. Boston, MA: Wadsworth.) Alan speaks about how he dreads this time of year for reviews and how he has always felt inadequate for the task. With Alan already feeling the employees resent him and the fact he feels he is not good for this type of situation it puts more stress on him and instead of truly taking the time to figure out the problems he rushes through hoping just to get it done and over with. So with him having a negative feeling it shows through and he puts it onto his employees no matter how many ways he tries to approach it, if he feels uncomfortable in his job situation so will his employees.
3. How might issues of diversity and multiculturalism impact Alan’s listening skills? How might this impact his organization?
I feel that with Alan not willing to listen to what
References: Wood, J. (2010). Interpersonal communication: Everyday encounters. Boston, MA: Wadsworth.