Violence at Work: Westside Health Sytems
Violence At Work: Westside Health Systems
Located in Chicago, Illinois is a private nonprofit health care system called “Westside Health Systems”. The company consisted of a hospital, a nursing home and 5 minor emergency clinics.
Maryanne Walker is the Director of Pharmacy Services, and oversees the main pharmacy located in the hospital, a pharmacy in the nursing home and four satellite pharmacies. She directly reports to her supervisor Nancy Smith. Maryanne is one of 5 total supervisors in Pharmacy Services.
Rhonda Carter the inventory supervisor , is the direct supervisor of both employees involved in the allegation : Susan Miller and Brenda Lawson, both pharmacy technicians in the receiving area. The episode claimed that Susan had allegedly assaulted Brenda in the hospital pharmacy, with no witnesses. She had “grabbed her by the shoulders, shoved her against a partition, and perhaps drew her fist back as if to hit her.”
When both Susan and Brenda were interviewed in relation to the incident their stories differed in levels of just how severe the fight and physical aggravations were. (More thoroughly explained in the case study.)
If you were Maryanne what actions would you take and why?
As Maryanne, I would conduct another round of interviews for both parties involved (Susan and Brenda) as well as a with Rhonda to highlight the main causes of such a situation and give us further explanations. The interviews would be recorded, with the consent of the interviewee. Then, I would end with a fourth interview with Susan, Brenda and Rhonda and ask them to clarify any misunderstandings, as well as give them a talk on how their actions were completely unacceptable and would not be tolerated in the future. A written write up would be in need for Brenda. Rhonda would be put into a “Special Review” period, due to her failure to report back to her supervisors or even deal with arising problems with her employees. In this case, the troublesome employee was Susan,
Located in Chicago, Illinois is a private nonprofit health care system called “Westside Health Systems”. The company consisted of a hospital, a nursing home and 5 minor emergency clinics.
Maryanne Walker is the Director of Pharmacy Services, and oversees the main pharmacy located in the hospital, a pharmacy in the nursing home and four satellite pharmacies. She directly reports to her supervisor Nancy Smith. Maryanne is one of 5 total supervisors in Pharmacy Services.
Rhonda Carter the inventory supervisor , is the direct supervisor of both employees involved in the allegation : Susan Miller and Brenda Lawson, both pharmacy technicians in the receiving area. The episode claimed that Susan had allegedly assaulted Brenda in the hospital pharmacy, with no witnesses. She had “grabbed her by the shoulders, shoved her against a partition, and perhaps drew her fist back as if to hit her.”
When both Susan and Brenda were interviewed in relation to the incident their stories differed in levels of just how severe the fight and physical aggravations were. (More thoroughly explained in the case study.)
If you were Maryanne what actions would you take and why?
As Maryanne, I would conduct another round of interviews for both parties involved (Susan and Brenda) as well as a with Rhonda to highlight the main causes of such a situation and give us further explanations. The interviews would be recorded, with the consent of the interviewee. Then, I would end with a fourth interview with Susan, Brenda and Rhonda and ask them to clarify any misunderstandings, as well as give them a talk on how their actions were completely unacceptable and would not be tolerated in the future. A written write up would be in need for Brenda. Rhonda would be put into a “Special Review” period, due to her failure to report back to her supervisors or even deal with arising problems with her employees. In this case, the troublesome employee was Susan,