While Wal-Mart isn’t the only big box store criticized for its policies, it has become a symbol for much of what is wrong with employers. Wal-Mart reported a net income of over $11 billion last year—surely plenty of money to remedy some questionable workplace practices—yet stories persist about wage law violations, inadequate health care, exploitation of workers, and the retailer’s anti-union stance. Altogether, some 5,000 lawsuits are filed against Wal-Mart each year, or roughly 17 suits per working day.
Here’s a look back at the year according to Wal-Mart. It’s not pretty.
Wal-Mart Documentary: Public Relations Nightmare
November saw the release of the film Wal-Mart: The High Cost of Low Price. Through interviews with employees and former managers, the documentary presented a critical view of Wal-Mart’s policies, particularly with respect to treatment of Wal-Mart employees. In response to the film’s release, Wal-Mart hired several former presidential advisers to establish a “rapid-response public relations team.” In December, Wal-Mart formed an advocacy group, called Working Families for Wal-Mart, which was headed by former Atlanta mayor and UN Ambassador Andrew Young.
Unfortunately for Wal-Mart, this public relations campaign hit a snag in August, as Young told the Los Angeles Sentinel that Wal-Mart should displace traditional mom-and-pop stores. Young elaborated further: “You see those [small store owners] are the people who have been overcharging us, and they sold out and moved to Florida. I think they’ve ripped off our communities enough. First it was Jews, then it was Koreans and now it’s Arabs.” Young resigned hours after the interview was published.
Anti-Union Stance
Wal-Mart’s