West Laurel Water Association Case Study
I am filing this complaint due to the dishonesty associated with West Laurel Water Association. West Laurel Water District asked ($4,500.00) forty-five hundred dollars to provide a water meter and water service for my new home construction. Two (2) representatives from West Laurel Water Association came out to my families' property and told us to temporary hook into a family member's water line for temporary service until grant money could be used to reduce the installation of my very own water meter to the more reasonable cost of ($500) five-hundred dollars. After this promise was made, we personally undertook the cost of ($250) two-hundred fifty dollars, along with the associated labor, to hook into a family member's water line for temporary
service. The two representative's of West Laurel Water District told us that the temporary water would only be needed/necessary for the time span of a couple of months, in specific until the season of fall, until some larger projects could be first addressed. After this, the West Laurel Water Association changed their tune and prolonged the promise several times and eventually stated that they "just did not know" when they would be able to deliver on their service promise. After receiving this discouraging news, we personally contacted the superintendent of the West Laurel Water Association who in turn told us he would submit a recommendation to the board to have some this grant money allocated as was originally proposed by the two water association representatives who came out to our property. After another two (2) week period, and several contact attempts on our behalf, the board decided not to allocate any grant monies for our water service needs and instead recommended that we simply pay the "reasonable" ($4,500.00) forty-five hundred dollar water service installation/meter cost, with the promise that they were not trying to "gouge" us. Needless to say, we are very disappointed with the integrity and sensibility of the West Laurel Water Assoc.
service. The two representative's of West Laurel Water District told us that the temporary water would only be needed/necessary for the time span of a couple of months, in specific until the season of fall, until some larger projects could be first addressed. After this, the West Laurel Water Association changed their tune and prolonged the promise several times and eventually stated that they "just did not know" when they would be able to deliver on their service promise. After receiving this discouraging news, we personally contacted the superintendent of the West Laurel Water Association who in turn told us he would submit a recommendation to the board to have some this grant money allocated as was originally proposed by the two water association representatives who came out to our property. After another two (2) week period, and several contact attempts on our behalf, the board decided not to allocate any grant monies for our water service needs and instead recommended that we simply pay the "reasonable" ($4,500.00) forty-five hundred dollar water service installation/meter cost, with the promise that they were not trying to "gouge" us. Needless to say, we are very disappointed with the integrity and sensibility of the West Laurel Water Assoc.