Preview

What Are the Attraction and Motivation Factors of Management Level of Hotel Employees in Hong Kong?

Powerful Essays
Open Document
Open Document
2590 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
What Are the Attraction and Motivation Factors of Management Level of Hotel Employees in Hong Kong?
Introduction
Hong Kong is famous for the hotel industry, and many people want to work in this industry. However, what really attract them to work for the hotel? Previous study shows that for the Asian countries such as Hong Kong, Japan the money is their primary goals for working. (Lam 2001 p.157). In different culture, they have different goal they are aim. As the Asian have a higher expect for the money as their concern, it is normal, because in Asia, their income and their expense are never get balance. The researcher want to find out is the management level feels the same as the normal staff. The reasons are that firstly, the management level gets higher salary then the normal. Secondly, the requirement for the manager already included they have to have the self-motivate skills.
In fact, it showed that Hong Kong’s worker do not have the maximum hours for working hours in their law, this is pretty surprise that a highly developed city like this does not have the maximum working hour to protect the employees.
This is a very demotivate factor for the workers, cause in the hospitality industry, they already suffering from intense load of works and long shifts. The researcher wants to find out after all these factors that effect for the employees, what will be the motivator for them to stay in this industry.
The morale for Hong Kong’s worker is extremely low, due to low pay and long hour of working. For this research, to find out the real job related motivators, after that the hotel can have better communicate with the staff and prevent the high turn-over rate in this industry. In long term, if the employees are happy, the customer will benefits from it, the satisfaction of the customer can be increase if all of them are motivated.
The aim of the research is to explore why Hong Kong people wants to work in the management level hotel industry
The objectives are to examine the key elements of the hospitality industry that attract employees.
To review the

You May Also Find These Documents Helpful

  • Good Essays

    de la hoya

    • 669 Words
    • 3 Pages

    1. With the 1992 Summer Olympics in Barcelona, De La Hoya defeated Marco Rudolph of Germany to win gold and become the only U.S. boxer to take home a medal from Barcelona.…

    • 669 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Video Case Hotel Monaco

    • 677 Words
    • 2 Pages

    The staff’s high level of character, charm, and enthusiasm are paramount to the hotel in being successful in this endeavor. According to the video, the hotel management strives to motivate their employees by being active in their day-to-day activities and by giving them daily feedback. This keeps them focused, charged and most importantly keeps them in the mindset that their clientele is always observing them. The greatest challenge with management is discipline. Management has several different sections ranging from housekeeping, concierges, sales, and dining staff that all have different needs that have to be met an have to do so with diplomacy. Along with that there are certain expectations that the guest expect of management.…

    • 677 Words
    • 2 Pages
    Good Essays
  • Better Essays

    My recent life journey is focused on experiencing an open and loving relationship with myself. This has proven to be a difficult journey but then again when you are engaged in personal growth little is simple or easy. My desire to learn from others has led me to the selections of "This Old House" by David Sedaris for the narrative essay and "Once More to the Lake" by W.B White for the descriptive essay. The titles indicate that these stories are about relationship and relationship is a basic fundamental connection or need that we all share. Looking at ourselves honestly and living our truth is perhaps the most difficult task we will face during our lifetime; our relationship with self is paramount to becoming who we are called to be in this life.…

    • 1689 Words
    • 7 Pages
    Better Essays
  • Better Essays

    Panwar, S. & Gupta, N., 2012. "Money: Does It Really Affect Hotel Employee 's Performance As A Motivational Factor". VSRD Interantional Journal of Business & Management Research , 2(2), pp. 38-46.…

    • 1017 Words
    • 5 Pages
    Better Essays
  • Satisfactory Essays

    In addressing the scenario about the concerns of the level of hospitality and how to motivate the employees, I would start by encouraging my employees to understand what it means for the hotel front office to motivate all employees and staff, and to provide any assistance that is needed for them to achieve 100 percent hospitality level for the company. As the hotel front office manager it is my duty as well as the employee’s duty to work to exert high levels of effort towards organizational goals, such as customer satisfaction, which is the bases of hospitality.…

    • 756 Words
    • 4 Pages
    Satisfactory Essays
  • Good Essays

    Marriott Company History

    • 343 Words
    • 2 Pages

    The purpose of this report is to give a general overview of Marriott International Inc. as the place which offers great career opportunities and benefits. Marriott International Inc. is one of the most respectable corporations in the United States. In considering potential companies to work for, Marriott is a top choice for many reasons. My research involved all aspects, thus making the report objective and informational. Marriott provides the highest quality of service in the hotel industry, constantly improving and innovating products. Also, it is one of the best work places according to Fortune 500. Marriott is a global player and stands to benefit from the hospitality industry for some time to come.…

    • 343 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Each employee has different things that motivate him or her to do the job tasks that are assigned while presenting great hospitality to the guest of the hotel. To make sure that my employees are doing a great job I need to figure out what motivates them to come to work and provide this great service on which our hotel takes such pride in.…

    • 760 Words
    • 4 Pages
    Good Essays
  • Best Essays

    Bibliography: Armstrong, M. (2010): Armstrong’s Essential – Human Resource Management Practice: A Guide to People Management, London: Kogan Page Beardwell, J. and Claydon, T. (2010): Human Resource Management – A Contemporary Approach, 6th edition, Harlow: Pearson Boella, M. and Goss-Turner, S. (2005): Human Resource Management in the Hospitality Industry – An Introductory Guide, Oxford: Butterworth-Heinimann Bratton, J. and Gold, J. (2003): Human Resource Management – Theory and Practice, 3rd Edition, New York: Palgrave Macmillan Caruth, D.L., Caruth, G.D. and Pane, S.S. (2009): Staffing the Contemporary Organization: A Guide to Planning, Recruiting, and Selecting for Human Resource Professionals, 3rd Edition, Westport: Praeger Publishers Dessler, G. (2003): Human Resource Management – International Edition, 9th Edition, New Jersey: Prentice Hall O’Brien, O. (2012): Study Guide in Human Resource Management, University College Dublin Pinder, C. C., 2008. Work Motivation in Organizational Behavior. 2nd ed. New York: Psychology Press. Riley, M. (1996): Human Resource Management in the Hospitality and Tourism Industry, 2nd Edition, Oxford: Butterworth-Heinemann Riley, M. (2000): Managing People – A guide for managers in the hotel and catering industry, 2nd Edition, Oxford: Butterworth-Heinemann Robbins, S. P. & Judge, T. A., 2011. Organizational Behavior. 14th ed. Essex: Pearson. Sisson, K. and Storey, J. (2000): The Realities of Human Resource Management – Managing the Employment Relationship, Bckingham: Open University Press Storey, J. (2007): Human Resource Management: A Critical Text, 3rd Edition, London: Swanson, R. A. & Holton III, E. F., 1997. Human Resources Development Research Handbook: Linking Research and Practice. San Francisco: Berrett-Koehler Publishers.…

    • 3635 Words
    • 15 Pages
    Best Essays
  • Satisfactory Essays

    The Subway Story

    • 5528 Words
    • 23 Pages

    Oh,H. and Pizam, A. 2008. Handbook of Hospitality Marketing Management. illustrated ed. s. l.: Butterworth-Heinemann. ISBN 0080450806, 9780080450803…

    • 5528 Words
    • 23 Pages
    Satisfactory Essays
  • Good Essays

    Suggest Possible Solutions ⦁ When it comes to employees’ motivations: Leaders should reward their staff for their performances within the hotel; it is a great asset for them to see that managers are appreciating their work with the rewarding system in formal letter or financial raise. ⦁ Employees and Job Satisfactions…

    • 732 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Hospitality Industry is broad and diverse; organizations within it share some things in common. One is the need for staff members with a variety of knowledge, skills and experience to produce the products and services that are needed or desired by consumers. Each job has specific requirements. Anyone who is capable of meeting those requirements become effective in job performance. These requirements are in the form of various technical and behavioural skills, and hotels around the world are struggling to attract and retain qualified workers as skilful workers are essential to provide good quality services to customers, hotels with higher ranking should provide better services than lower ranking hotels, the classification system is related to the price and also the quality but no matter what star-ranking a hotel is, the customers still expect the very basic quality services from it.…

    • 8858 Words
    • 36 Pages
    Powerful Essays
  • Good Essays

    Compiling all the cultures that surround us in our daily lives may be overwhelming and difficult to understand each and every individual as a social worker. Especially when examining a child’s life course experiences and overall development, as a result, cohort differences based on the culture, social class, and individual agency (pg.386). However, through comprehensive research, we can identify similar structures and disparities within families that correlate with the same culture and/or social class.…

    • 323 Words
    • 2 Pages
    Good Essays
  • Best Essays

    Employee turnover is one of the recurring problems that all the human resource departments have to deal with. It seems at times that no matter what the efforts the human resource department puts in in retailing the employees, attrition never ceases. Hospitality industry is probably one among the industries where employee turnover is the highest (Paskin, 2008). The reasons for very high turnover among employees in the hospitality industry can be many. Some of them are low wages, casual employment, part-time employment, no job security et cetera. The papers discusses high turnover issues in the hospitality industry, the reasons behind the high turnover, the efforts of the human resource departments in the hospitality industry to cut attrition and the possible new moves and plans to have sustained rate of employees' retention. The paper also discusses the high turnover in the hospitality industry in the context of the lifestyle and attitudes of younger employees who constitute the major portions of the human resource and hospitality industry. The paper finally makes recommendations as to how the attrition can be reduced to a minimum and to increase the rate of attention of the employees in the hospitality industry.…

    • 3315 Words
    • 14 Pages
    Best Essays
  • Best Essays

    Introduction Management is defined as the process of overseeing and coordinating resources efficiently and effectively in line with the goals of the organization. Management in an organization can be defined as undertaking deferent groups of tasks and responsibilities of an organization and manage those tasks and responsibilities efficiently to run the organization smoothly. A successful manager in a hotel industry must exhibit many skills and commands that are related to the operation of the hotel and much specialized knowledge, all directed at achieving a variety of management objectives. To accomplish this, every manager in the hotel industry has to understand and apply…

    • 3445 Words
    • 14 Pages
    Best Essays
  • Powerful Essays

    A hotel is a building where travelers can pay for lodging, meals and other activities. Hotel Management involves combination of various skills like management, marketing, human resource development, and financial management, inter personal skills, dexterity, etc. Hotels are a major employment generator in tourism industry. Hotel management can be a very lucrative field, both in terms of annual revenues Furthermore, hotels are big attractions to businesses and associations looking to hold events. Booking an event means additional revenue for the use of a conference or banquet room, in addition to overnight guests who may use laundry and other concierge services. Work in the area of Hotel Management involves ensuring that all operations, including accommodation, food and drink and other hotel services run smoothly. Hotel management system goes a long way to assist hotels in achieving its aims.…

    • 1755 Words
    • 6 Pages
    Powerful Essays