Like anything else, making the change from a paper-oriented office environment to a paperless office has both advantages and disadvantages (please see the first part of this series So, You're Considering a Paperless Office?). However, if armed with a thorough understanding of its operations and a solid implementation plan, an organization can make the switch to a paperless office less painful.
I once read an article on the Internet that said to have a paperless office is about as realistic as having paperless toilet paper. Obviously, this person doesn't understand the power of water. Having a paperless office is possible provided an organization's expectations are realistic. But before we jump into that, let me clear up one common misconception about the term “paperless office.” Having a paperless office does not mean a company will never have or use paper. Rather, it means a leveraging of technology to reduce a company's dependency on paper; it does not to eliminate the use of paper altogether.
A wise person once said, “It is possible to change without improving—it is impossible to improve without change.” Most (if not all) organizations constantly strive to better serve both their internal clients (that is, its employees) and external clients. Without a doubt, going paperless requires change, and for some organizations, making this change is a daunting, if not impossible, task. As with any change, organizations should prepare themselves by reviewing the various possible outcomes (both positive and negative) that could result from going paperless.
In other words, organizations should ask the question: will this change have a profound effect on the way we do business?
Knowing Your Operations
An organization's first step when implementing a paperless office is to know its operations—not just its physical processes (although this is very important too, and must be taken into account), but its clients' and