Questions
2.Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead more problems than it solves?
3.Have you enter worked where emotions were used as part of a management style? Describe the advantages and disadvantages of this approach in your experience.
4.Research shows that acts of co-workers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura’s company do to change its emotional climate?
1.What factors do you think make some organizations ineffective at managing emotions?
There are many factors that make organizations ineffective with managing emotions in the workplace. Human beings complex thinking is one of the factors that make the organizations hard to manage the emotions. Every person is different and has his/her own emotions (Robbins 2013, p. 160). Each person may not act in the same way in a same situation due to cultural background (Robbins 2013, p. 162). Therefore, organizations face difficulties when they are dealing with their employee’s emotions. This is becoming a problem when the organization is very large and contains many employees from different background. In addition, sometimes the top managers of the organization cannot control their own emotions as well. On the