whole foods case study
Whole foods case study
Organizational Behavior
1. What role, if any, does McGregor’s theory Y play at Whole foods? Explain.
Theory Y view employees are capable of self-direction, of seeking responsibility, and of being creative according to the text. Companies want to have happy consumers and in order to obtain this they need happy employees. Management needs to be creative and find ways to keep employees involved. Management makes sure they hire good people; they want employees who will appreciate the job and feel like they are part of the company. It appears wholefoods follows McGregor’s theory Y. His employees are happy and provide prodigious customer service.
2.How does whole foods build human and social capital?
Human capital is the productive potential of an individual’s knowledge and actions. Dimensions include such things as intelligence, visions, skills, self-esteem, creativity, motivation, ethics, and emotional maturity. Social Capital is productive potential resulting from strong relationships, goodwill, trust, and cooperative effort. Whole foods will hire quality people and ensures they are well trained. They make sure employee training is a key priority for their business. That shows how they build human capital. Mackey states, “ Happy team members result in happy customers”. This will result in happy customers doing more business with you. This is how whole foods build social capital. 3.How does this case bring the profile of the 21st century manager (Table 1–3) to life? Explain.
21st century managers the book defines it as they will be team players who will get things done cooperatively by relying on joint decision-making, their knowledge instead of formal authority, and their multicultural skills. They will engage in life-long learning and be compensated on the basis of their skills and results. They will facilitate rather than resist change, share rather that hoard power and key information, and be multidirectional
Organizational Behavior
1. What role, if any, does McGregor’s theory Y play at Whole foods? Explain.
Theory Y view employees are capable of self-direction, of seeking responsibility, and of being creative according to the text. Companies want to have happy consumers and in order to obtain this they need happy employees. Management needs to be creative and find ways to keep employees involved. Management makes sure they hire good people; they want employees who will appreciate the job and feel like they are part of the company. It appears wholefoods follows McGregor’s theory Y. His employees are happy and provide prodigious customer service.
2.How does whole foods build human and social capital?
Human capital is the productive potential of an individual’s knowledge and actions. Dimensions include such things as intelligence, visions, skills, self-esteem, creativity, motivation, ethics, and emotional maturity. Social Capital is productive potential resulting from strong relationships, goodwill, trust, and cooperative effort. Whole foods will hire quality people and ensures they are well trained. They make sure employee training is a key priority for their business. That shows how they build human capital. Mackey states, “ Happy team members result in happy customers”. This will result in happy customers doing more business with you. This is how whole foods build social capital. 3.How does this case bring the profile of the 21st century manager (Table 1–3) to life? Explain.
21st century managers the book defines it as they will be team players who will get things done cooperatively by relying on joint decision-making, their knowledge instead of formal authority, and their multicultural skills. They will engage in life-long learning and be compensated on the basis of their skills and results. They will facilitate rather than resist change, share rather that hoard power and key information, and be multidirectional