Written Report
A REPORT ON WRITTEN COMMUNICATION SKILLS
OF NATIONAL UNIVERSITY OF SINGAPORE STUDENTS
Prepared by: Ang Kar Yong Updated on: 3rd March 2013
ACKNOWLEDGEMENTS I would like to thank my supervisor, Ms. Sylvia, for the valuable advice and support she has given me in the writing of this report. I would also like to thank her for her encouragement and guidance.
ABSTRACT This study was to investigate which aspects of written communication should take priority, and to provide the appropriate recommendations to improve on National University of Singapore (NUS) students’ written communication skills. It was requested by NUS on 8th February 2013. The investigation was done by Eka Training Group, supported by Centre for English Language Communication, National University of Singapore, in the survey data. The main findings were that many of the respondents believe inadequate written communication skills are the most common barriers to effective communication in their workplace, and majority of the respondents perceive that email writing is very important in their job. It was concluded that there is a need to improve on the email writing skills on NUS students. The recommendations are that NUS students should be trained on email writing skills to learn how to avoid some of the common pitfalls of email writing.
CONTENTS 1. Introduction 2. Literature Review 3. Methodology 4. Findings 5. Conclusions 6. Recommendations 7. Appendices List of Figures 1. Common barriers to effective communication 2. Types of writing skills and its importance 3. Frequency of different types of emails 4. Factors contributing to effectiveness of email 2 3 4 5 1 1 1 2 5 6 8
1. INTRODUCTION Background This report has been written because there is a need to improve the written communication skills off National University of Singapore (NUS) students before they graduate. It was requested by NUS on 8th February 2013. Objectives The objectives of this report are to analyse which aspects of
OF NATIONAL UNIVERSITY OF SINGAPORE STUDENTS
Prepared by: Ang Kar Yong Updated on: 3rd March 2013
ACKNOWLEDGEMENTS I would like to thank my supervisor, Ms. Sylvia, for the valuable advice and support she has given me in the writing of this report. I would also like to thank her for her encouragement and guidance.
ABSTRACT This study was to investigate which aspects of written communication should take priority, and to provide the appropriate recommendations to improve on National University of Singapore (NUS) students’ written communication skills. It was requested by NUS on 8th February 2013. The investigation was done by Eka Training Group, supported by Centre for English Language Communication, National University of Singapore, in the survey data. The main findings were that many of the respondents believe inadequate written communication skills are the most common barriers to effective communication in their workplace, and majority of the respondents perceive that email writing is very important in their job. It was concluded that there is a need to improve on the email writing skills on NUS students. The recommendations are that NUS students should be trained on email writing skills to learn how to avoid some of the common pitfalls of email writing.
CONTENTS 1. Introduction 2. Literature Review 3. Methodology 4. Findings 5. Conclusions 6. Recommendations 7. Appendices List of Figures 1. Common barriers to effective communication 2. Types of writing skills and its importance 3. Frequency of different types of emails 4. Factors contributing to effectiveness of email 2 3 4 5 1 1 1 2 5 6 8
1. INTRODUCTION Background This report has been written because there is a need to improve the written communication skills off National University of Singapore (NUS) students before they graduate. It was requested by NUS on 8th February 2013. Objectives The objectives of this report are to analyse which aspects of