First of all, I think that we should hide our emotion when working, especially working in hospitality industry. It is because nobody will understand and take account of what’s happen to you if you perform any negative emotions to the customer or coworker. For example, one of your family members was get sick, you are really worry about that and feel very upset, you cannot perform that you are unhappy when you are working, because serve the customers affably is basic requirement. If you serve the customer without cheerful, they may feel dissatisfied and compliant about that.
Moreover, when we face to the customers or the boss, we cannot get angry to them, even though they have a bad attitude to you and make you feel angry, you should accept that. Also you need to perform you are not mind the bad attitude.
Now let’s move on to the next situation, I think we always need to hide our emotions when we get along with friends, especially the friends you was first time to meet, because the first impression is very important ,so you cannot express any negative emotions to them . If we always express our emotions without considering, it may damage the friendship and difficult to make friends. For example, if you are easily get angry, and you not try to hide it, just always express to your friends. One day, your friends may cannot accept that and keep distance from you. But I think that you may not need to hide your emotions when you face to your best friend, because they were understand about you. On the other hand, when we get along with family, we not need to hide our emotions