Zappos, an Electronic Commerce Information System
Abstract
As times evolve, so do the tools businesses use to keep up with the competition. One tool widely used is an information system. Such a system allows businesses to input process and store information. Zappos.com is one of the many businesses that use an information system.
The system that Zappos.com uses is an electronic commerce information system. This system allows Zappos.com to provide great customer service, which is the company's mission. Many employees are needed to run the different components of the electronic commerce information system, some employees are new and others are seasoned workers. There are managers that train and oversee the production and service provided by employees.
The electronic commerce information system has many components. Some workers are in charge of inputting and creating the graphics that appear on the Zappos.com webpage. Other customers are in charge of processing payments and shipping information. A customer must have access to the internet and one of the Zappos.com approved methods of payment to make a purchase.
The use of an electronic commerce information system has enabled Zappos.com to be efficient and save money. Unfortunately, should such an information system crash, the website would be unable to run. Although the webpage is very user friendly, there are some improvements that would make it better, such as pictures, advanced search options, and experienced customer service.
Zappos.com, an Electronic Commerce Information System With the development of new technology, people have changed the way they do things. From ordering movies and food, to shopping for merchandise, more and more customers are resorting to the internet to satisfy their needs. In order to succeed, companies must keep up with growing trends. Online shopping is one of the fastest growing trends nationwide. In order to provide this feature, companies must have the necessary system in place to provide accurate information such as prices,
As times evolve, so do the tools businesses use to keep up with the competition. One tool widely used is an information system. Such a system allows businesses to input process and store information. Zappos.com is one of the many businesses that use an information system.
The system that Zappos.com uses is an electronic commerce information system. This system allows Zappos.com to provide great customer service, which is the company's mission. Many employees are needed to run the different components of the electronic commerce information system, some employees are new and others are seasoned workers. There are managers that train and oversee the production and service provided by employees.
The electronic commerce information system has many components. Some workers are in charge of inputting and creating the graphics that appear on the Zappos.com webpage. Other customers are in charge of processing payments and shipping information. A customer must have access to the internet and one of the Zappos.com approved methods of payment to make a purchase.
The use of an electronic commerce information system has enabled Zappos.com to be efficient and save money. Unfortunately, should such an information system crash, the website would be unable to run. Although the webpage is very user friendly, there are some improvements that would make it better, such as pictures, advanced search options, and experienced customer service.
Zappos.com, an Electronic Commerce Information System With the development of new technology, people have changed the way they do things. From ordering movies and food, to shopping for merchandise, more and more customers are resorting to the internet to satisfy their needs. In order to succeed, companies must keep up with growing trends. Online shopping is one of the fastest growing trends nationwide. In order to provide this feature, companies must have the necessary system in place to provide accurate information such as prices,
References: Rainer, R.K., Jr., & Turban, E. (2009). Introduction to information systems: Supporting and transforming business (3rd ed.). Hoboken, NJ: John Wiley & Sons, Inc.