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A Study on Enhanced Employee Performance Through Soft Skills

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A Study on Enhanced Employee Performance Through Soft Skills
PROJECT REPORT - A STUDY ON ENHANCED EMPLOYEE PERFORMANCE THROUGH SOFT SKILLS

AT DZINE-HUB CREATIONS PVT.LTD.

TABLE OF CONTENTS
S.no TITLE Page No
1. Acknowledgement 10
2. Executive Summary 11-12
3. List of Tables 13-14
4. List of Figures 15-16 Chapters 1. Introduction 17-48 1.1 Definition of Soft Skills 17 1.2 Hard Facts About Soft Skills 19 1.3 Top 60 Soft Skills 21 1.4 Soft Skills Gap – Do You Have One? 23 1.5 Distinction Between Hard Skills & Soft Skills 25 1.6 Soft Skills Are Important 28 1.7 Soft Skills Types 28 1.8 The Benefits of Soft Skills 31 1.9 Employee Performance 32 1. 10 Commitment to Performance 33 1.11 Indian Scenario 41 1.12 Need of The Hour 42
1.13 Objectives 43
1.14 Scope 43
1.15 Limitations 44
1.16 Industry Profile 44
1.17 Company Profile 46 2. Review Of Literature 49-64 2.1 Expert Opinion 49
2.2 Self-management skills 51
2.3 People skills 53
2.4 The hard facts about soft skills 54
2.5 Soft skills are the counterpart of hard skills 58
2.6 Soft skills are at least as important as technical skills 59
2.7 Hard skills vs. Soft skills – which is more important 60
2.8 How to define employee performance standards 61
2.9 Will formal training enhance your soft skills 62 3. Research Methodology 65-69 3.1 Meaning of Research Methodology 65
3.2 Objectives of Research Methodology 66
3.3 Types of Research 66
3.4 Sample Design 66
3.5 Tools of data collection 67
3.6 Sources of data 67
3.7 Universe of the study 68
3.8 Pre Test 68
3.9 Statistical Tool 68 4. Data Analysis and Interpretations 70-94 4.1 Soft Skills Component 70
4.2 Essentiality of Soft Skills 71
4.3 Best Place To Impart Soft Skills Training 72
4.4 Sufficient Importance On Soft Skills at Educational Institutions 73
4.5 Importance Of A Particular Soft Skill 74
4.6 Soft Skills Training Improves Your Performance At Work 75
4.7 How Much Importance Do Soft Skills Have at Work 76
4.8 How Often Soft



Bibliography:  Claire Sellitiz and Others, Research methods in Social Sciences- 1962, p.50  Dollard,J., Criteria for the Life- history, Yale University Press, New York, 1935, pp.8-31  C.R Kothari, Research Methodology, Methods and Techniques, Wiley Eastern Limited, New Delhi, 1988  Marie Jahoda, Morton Deutsch and Staurt W  The Encyclopedia of Social Sciences, Vol.IX, MacMillan, 1930.  T.S.Wilkinson and P.L.Bhandarkar, Methodology and Techniques of Social Research, Himalaya Publishing House, Bombay, 1979.  Jerry Conover, “Indiana (Outlook for 2007)” Indiana Business Review, 81(4): 10-12; and Jon Wright and Bob Ferguson, “Indiana 's Employment Outlook to 2014,”  Allison Leeuw, “Is Indiana Ready to Be an Emerging Leader in the Biofuels Industry?”  Republic (Kemenade and Garré, 2000 Awareness of how business works.  Bruch &Ghoshal (2003) . . Persistence to research in soft skills  Joubert et al (2006, p  Boyatzis (1982) Awareness of how business works.  Goleman (1998)Persistence to research  Kanji (2010) .The Encyclopedia of Social Sciences  Klaus (2007) .Interpersonal skills.  Kantrowitz (2005) Awareness of how business works.  Vouzas and Psychogios (2007) Research Methodology, Methods and Techniques  Sureshchandar et al  Waddell and Mallen (2001)Persistence to research in soft skills  Fotopoulos and Psomas (2008)Triangular approach in their study and validated the importance of the interconnectedness among graduates, faculty, and industry  Dahlgaard-Park (2012) Research Methodology, Methods and Techniques   Yang and Chen (2005. Interpersonal skills.  Brady (2005),Changing Workforce  Kemenade (2010)Persistence to research in soft skills  Beck & Cowan (1996), Methodology and Techniques of Social Research  Jouslin de Noray (2004) .Communication skills with public, fellow employees, supervisors, and customers.  , Shiba (2005,2006)Persistence to research in soft skills  Hardjono (2005) Awareness of how business works.  Vinkenburg (2006)Changing Workforce  The third logic by Friedson (2001),  Capacity by Hardjono (1995); .The Encyclopedia of Social Sciences  Value orientation by Beck & Cowan (1996)Motivational skills  Generations of QM by Foster &Jonker (2007)].Interpersonal skills  Dalrymple& Drew (2000) and Singh & Smith (2006).Interpersonal skills  (Hardjono, 1995). Awareness of how business works.  Schijndel&Berendsen (2007) Methodology and Techniques of Social Research  (McInnis et al., 1994; Research Methodology, Methods and Techniques  Harvey, 1997; Persistence to research in soft skills  Trowler, 1998; Motivational skills  Barrow, 1999; Persistence to research in soft skills  Newton, 2001; .The Encyclopedia of Social Sciences  Hoey, 2002; Methodology and Techniques of Social Research  Harvey &Newton ,2005; Motivational skills  Hoecht, 2006; Research Methodology, Methods and Techniques  Anderson, 2006; Persistence to research in soft skills  Kemenade, 2010). . The Encyclopedia of Social Sciences  Sirvancy, 2004;Changing Workforce  Temple, 2005; Methodology and Techniques of Social Research  Carter and Swanwick, 2006; Interpersonal skills  Houston, 2007; Research Methodology, Methods and Techniques  Ursin et al, 2008; .  Minelli et al, 2008). Persistence to research in soft skills  (Beck & Cowan, 1996)Motivational skills  Foster &Jonker, 2007) Changing Workforce  Kemenade&Vanremoortele (2012),Communication skills with public, fellow employees, supervisors, and customers.

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