Case Study: Troubleshooting Information Systems at the Royal Hotel

Case Study: Troubleshooting Information Systems at the Royal Hotel This is a case of Blake, a young, inexperienced professional, taking on an internship with a consulting company, who assigns him to manage the Royal Hotel in New York City, a luxury hotel which catered to businesses and had a large number of repeat guests. This case emphasizes the difficulties Blake faces in helping the hotel consistently keep the rooms in excellent condition while trying to implement ways to make it happen. Also, it emphasizes the importance of communication with other parties before implementing major changes. The elements from Chapter 2 that are emphasized in this case are efficiency, effectiveness, firm culture, firm strategy, information systems, and information technology. The concept of information technology is emphasized by the proposed use of handheld devices to communicate the needs for each individual room. These devices also use the concept of information systems to collect the information submitted and take note of it. Efficiency and effectiveness are emphasized by describing the successes and failures of implementing a new system and filling the company’s needs. Also, the firm culture is mentioned by stating that this hotel is “not most hotels,” and also the firm strategy is evaluated by implementing a new system to report problems. I believe one of the reasons for the failure of the Espresso! Project was leaving it in the hands of Jack, someone who did not have his full vote of confidence in the first place. Also, there is nothing in the passage that indicates that he knew anything about the reliability of the new system or how successful other companies were in using it. Furthermore, there could have been some deficiencies in the training process which prevented employees from getting a full understanding of the system and being able to adapt to change. One way to fix these problems would be to allow for additional training on the new system. This would