Case Study - Troubleshooting Information Systems At theRoyal Hotel
Major Issues
1) Management issues on the part of Fancy Consultants & Company
a. Sent an intern alone on his first assignment
b. Assignment was only slated for 1 week (Piccoli 53)
c. Pulled intern from job before it was completed
2) Blake jumped right to an IT solution without understanding the as-is system fully. He “Put the cart before the horse” (Piccoli 49).
3) Only topical analysis was done causing failure in the design and implementation stages
a. Interviewed GM, and FM’s
b. Did not interview end users
c. Could have used a different methodology
4) Blake left the job before it was completed
a. did not provide proper training and support after implementation
b. did not communicate with his replacement one he was gone
c. had no follow up with the GM or functional managers of Royal Hotel
Recommendations
1) FC&C made a number of mistakes at the management level that contributed to the failure of this system. First, it sent an intern, by himself, on his first project. It is unreasonable to think that Blake, after only two weeks of orientation, had the skill set necessary to get the job done by himself. They should have sent in some kind of support team for Blake to fall back on. Second, they originally only slated one week for this assignment. It make sense that FC&C would want to provide the Royal Hotel with a timetable for completion, but they did so before the project even started and set expectations unreasonably high. It would have been a better plan to tell Royal Hotel that they would have a better timeline available one the analysis phase was completed. Third, FC&C pulled their intern before the project was completed and replaced him with a different intern. It seems that if this firm wanted any kind of continuity it may have been better suited leaving Blake in to close out the job.
2) Blake should have taken a few days, if not weeks, to analyze the current preventative maintenance system in place. He should have
1) Management issues on the part of Fancy Consultants & Company
a. Sent an intern alone on his first assignment
b. Assignment was only slated for 1 week (Piccoli 53)
c. Pulled intern from job before it was completed
2) Blake jumped right to an IT solution without understanding the as-is system fully. He “Put the cart before the horse” (Piccoli 49).
3) Only topical analysis was done causing failure in the design and implementation stages
a. Interviewed GM, and FM’s
b. Did not interview end users
c. Could have used a different methodology
4) Blake left the job before it was completed
a. did not provide proper training and support after implementation
b. did not communicate with his replacement one he was gone
c. had no follow up with the GM or functional managers of Royal Hotel
Recommendations
1) FC&C made a number of mistakes at the management level that contributed to the failure of this system. First, it sent an intern, by himself, on his first project. It is unreasonable to think that Blake, after only two weeks of orientation, had the skill set necessary to get the job done by himself. They should have sent in some kind of support team for Blake to fall back on. Second, they originally only slated one week for this assignment. It make sense that FC&C would want to provide the Royal Hotel with a timetable for completion, but they did so before the project even started and set expectations unreasonably high. It would have been a better plan to tell Royal Hotel that they would have a better timeline available one the analysis phase was completed. Third, FC&C pulled their intern before the project was completed and replaced him with a different intern. It seems that if this firm wanted any kind of continuity it may have been better suited leaving Blake in to close out the job.
2) Blake should have taken a few days, if not weeks, to analyze the current preventative maintenance system in place. He should have
Citations: Dennis, Alan, Barbara Haley Wixom, and David Tegarden. System Analysis Design UML Version 2.0. 4th. Hoboken: John Wiley, 2009. Print. Piccoli, Gabriele. Information Systems for Managers Text & Cases. 2nd. Hoboken, NJ: John Wiley, 2012. Print.