Continuous Improvement
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Continuous Improvement
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Continuous Improvement Process
(CIP)
n
It is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. n
W. Edward Deming, a pioneer of the field, saw it as part of the
'system' whereby feedback from the process and customer were evaluated against organizational goals.
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How to develop a culture of
Continuous Improvement: n A
culture of continuous improvement is one in which individuals are growing, learning and contributing to the overall goal. n Through
ongoing communication, information sharing, assessments and rewards, individuals and groups can progress towards personal and organizational goals.
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7 Steps for CI: n Communicate Expectations n All expectations should be communicated clearly and regularly, like; punctuality, attend regular meetings, deliver projects on time and contribute to the enhancement of products and processes etc.
n
Deliver information & training n Advancement in knowledge and skills, like; ongoing training sessions, identify the individual skills, answer questions, provide guidance and feedback etc.
n
Assess knowledge & skills n Use assessment tools to gauge the progress of individuals; communication skills, interpersonal skills, computerized skills, informal observations of employee knowledge etc.
+ n Explain to everyone why they matter n People need to know that their contributions make a difference. Their ideas, questions and thoughts are all important contributions that can potentially generate new and more productive ways of doing things.
n
Provide encouragement in order to develop a culture of CI n Praise individuals when they show progress in the mastery of a specific skill. This is especially important when they have worked hard to learn and improve. n Hold
Continuous Improvement
+
Continuous Improvement Process
(CIP)
n
It is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. n
W. Edward Deming, a pioneer of the field, saw it as part of the
'system' whereby feedback from the process and customer were evaluated against organizational goals.
+
How to develop a culture of
Continuous Improvement: n A
culture of continuous improvement is one in which individuals are growing, learning and contributing to the overall goal. n Through
ongoing communication, information sharing, assessments and rewards, individuals and groups can progress towards personal and organizational goals.
+
7 Steps for CI: n Communicate Expectations n All expectations should be communicated clearly and regularly, like; punctuality, attend regular meetings, deliver projects on time and contribute to the enhancement of products and processes etc.
n
Deliver information & training n Advancement in knowledge and skills, like; ongoing training sessions, identify the individual skills, answer questions, provide guidance and feedback etc.
n
Assess knowledge & skills n Use assessment tools to gauge the progress of individuals; communication skills, interpersonal skills, computerized skills, informal observations of employee knowledge etc.
+ n Explain to everyone why they matter n People need to know that their contributions make a difference. Their ideas, questions and thoughts are all important contributions that can potentially generate new and more productive ways of doing things.
n
Provide encouragement in order to develop a culture of CI n Praise individuals when they show progress in the mastery of a specific skill. This is especially important when they have worked hard to learn and improve. n Hold