Grievance Handling & Arbitration
Grievance Handling & Arbitration
Course Work Questions (2)
30/9/2013
1. What do you understand by the term productivity? How is grievance handling related to productivity? Discuss
2. How can grievances be handled by management more effectively?
Answer both questions Word count 1500 words per question.
Question#1
Productivity can be defined as the relationship between the quantity of output and the quality of input used to produce that output. Productivity is not just about getting maximum efficiency by “doing things right but also achieving maximum effectiveness by “doing the right things.”
Productivity = Effectiveness + Efficiency = Doing the right things + Doing things right
Labour productivity is concerned with the amount (volume) of output that is obtained from each employee. It is a key measure of business efficiency, particularly for firms in which the production process is labour-intensive. For one to be able to understand productivity he/ she must be able to differentiate between effectiveness and efficiency.
Effectiveness can be defined as the extent or degree to which the outputs produced achieve the desired objectives. It involves achieving your worthwhile goals that support your vision and mission. It must first appear in one’s considerations about productivity. Effectiveness is doing the right things, ensuring that all objectives serve goals, which in turn serve one’s purpose. Objectives are short-term achievements, goals are long-term achievements, and the purpose is serving customers in ways that satisfy their needs and desires. An employer must start by looking at whether he/she is doing the right things, and whether he/she is asking employees to do the right things. For example, a manufacturer needs to identify whether all employees’ tasks contribute to manufacturing, or whether some
Course Work Questions (2)
30/9/2013
1. What do you understand by the term productivity? How is grievance handling related to productivity? Discuss
2. How can grievances be handled by management more effectively?
Answer both questions Word count 1500 words per question.
Question#1
Productivity can be defined as the relationship between the quantity of output and the quality of input used to produce that output. Productivity is not just about getting maximum efficiency by “doing things right but also achieving maximum effectiveness by “doing the right things.”
Productivity = Effectiveness + Efficiency = Doing the right things + Doing things right
Labour productivity is concerned with the amount (volume) of output that is obtained from each employee. It is a key measure of business efficiency, particularly for firms in which the production process is labour-intensive. For one to be able to understand productivity he/ she must be able to differentiate between effectiveness and efficiency.
Effectiveness can be defined as the extent or degree to which the outputs produced achieve the desired objectives. It involves achieving your worthwhile goals that support your vision and mission. It must first appear in one’s considerations about productivity. Effectiveness is doing the right things, ensuring that all objectives serve goals, which in turn serve one’s purpose. Objectives are short-term achievements, goals are long-term achievements, and the purpose is serving customers in ways that satisfy their needs and desires. An employer must start by looking at whether he/she is doing the right things, and whether he/she is asking employees to do the right things. For example, a manufacturer needs to identify whether all employees’ tasks contribute to manufacturing, or whether some
Bibliography: Dreyfack, Raymond Rollinson, Derek J."Legal Q&A Statutory Grievance Procedures." Personnel Today. 10 January 2006. Ichniowski Casey, Industrial and Labour Relations Review © 1986 Lewin , David, and Richard B. Peterson."Behavioral Outcomes of Grievance Activity "Industrial Relations October 1999.”Fight Grievances But Don 't Retaliate." Plant Engineering. September 2003. Mathis, Robert L., and John H. Jackson Human Resource Management Thomson South-Western, 2005. "Supervisor and Manager Approaches to Handling Discipline and Grievance" Personnel Review. December 2000. "When is a Grievance Not a Grievance?" Mondaq Business Briefing. 25 January 2006.