Horizontal, Vertical and Internal Communication in an Organization Essay Example
Technical Report Writing – Summer 2011
Horizontal, Vertical and Internal Communication in an Organization
Research Paper submitted to: Professor Pacelli Eugenio
Renory L. Bilugan
5/29/2011
Table of Contents: Page
I. Introduction 2
II. Body of the Report 3
a. Vertical and Horizontal Communication
b. Internal Communication
1. Memos
a. Definition of a Memo
b. Purpose of a Memo
c. Audience Analysis
d. General Format
e. Common Types of Memos
i. Directive ii. Response to an Inquiry iii. Trip Report iv. Field/Lab Reports
2. Advice letter (to Staff or other departments
3. Company Policy Updates
III. Conclusion 22
IV. Recommendation 23
V. Personal Reaction 24
VI. Bibliography 25
Introduction:
This research paper discusses three (3) types of communication within an organization, namely: Horizontal, Vertical and Internal Communication, its advantages, disadvantages and scientific studies done by experts in order to show how effective or ineffective one type of communication is from the other.
Body of the Report:
Vertical Communication is the communication between those who are on different levels of authority within the company e.g. manager to employee, general manager to managers, foreman to machine operator, head of the department to cashiers, etc.
Vertical communication occurs between hierarchically positioned persons and can involve both downward and upward communication flows. Downward communication is more prevalent than upward communication. Larkin and Larkin (1994) suggest that downward communication is most effective if top managers communicate directly with immediate supervisors and immediate supervisors communicate with their staff. A wealth of evidence shows that increasing the power of immediate supervisors increases both satisfaction and performance among employees. This was first discovered
Horizontal, Vertical and Internal Communication in an Organization
Research Paper submitted to: Professor Pacelli Eugenio
Renory L. Bilugan
5/29/2011
Table of Contents: Page
I. Introduction 2
II. Body of the Report 3
a. Vertical and Horizontal Communication
b. Internal Communication
1. Memos
a. Definition of a Memo
b. Purpose of a Memo
c. Audience Analysis
d. General Format
e. Common Types of Memos
i. Directive ii. Response to an Inquiry iii. Trip Report iv. Field/Lab Reports
2. Advice letter (to Staff or other departments
3. Company Policy Updates
III. Conclusion 22
IV. Recommendation 23
V. Personal Reaction 24
VI. Bibliography 25
Introduction:
This research paper discusses three (3) types of communication within an organization, namely: Horizontal, Vertical and Internal Communication, its advantages, disadvantages and scientific studies done by experts in order to show how effective or ineffective one type of communication is from the other.
Body of the Report:
Vertical Communication is the communication between those who are on different levels of authority within the company e.g. manager to employee, general manager to managers, foreman to machine operator, head of the department to cashiers, etc.
Vertical communication occurs between hierarchically positioned persons and can involve both downward and upward communication flows. Downward communication is more prevalent than upward communication. Larkin and Larkin (1994) suggest that downward communication is most effective if top managers communicate directly with immediate supervisors and immediate supervisors communicate with their staff. A wealth of evidence shows that increasing the power of immediate supervisors increases both satisfaction and performance among employees. This was first discovered