I.T Workplacement Cisco Calo Lab

Section 3
Task 1: The Workplace
1) Name: Cisco Systems – Chatswood,
Contact Details: L4, Zenith Centre Tower, Tower B, 821 Pacific Hwy, Chatswood
Telephone: [phone]
Objective: CALO is Customer Advocacy Lab Operations, which means they are responsible for all the recreation test labs that Cisco runs. Mostly, everyone’s job in CALO is to set up hardware and networks so that the engineers can run test cases on recreations of different corporate networks all across the world.

2) Chart
Manager: lead the CALO lab team, responsible for the progress of the team and finishing projects before the deadline.
Qualifications: Engineer, B-tech, MBA.

Manages the interns, assembles meetings in which he hands out new objectives to the interns and sets goals for the CALO lab team.
Administrator, responsible for the storage of all the hardware such as routers, servers, chassis

3) Dress Code: Nothing too formal, CALO lab workers have to wear casual clothing since their job requires them to do lifting and storage of heavy computer hardware.
Work Hours: every employee at the CALO lab works for 8 or more hours, the workers arrive by 7am and leave by 5 or 6pm. This also includes the 1 hour lunch break.
Security: every employee at Cisco Chatswood has a key card which has the persons ID and a special number on it, without this key card one cannot enter the CALO lab, and Cisco offices, the only area that can be entered without the need of a key card is the reception area. There are also a number of cameras present in the CALO lab which prevent unauthorised personal form entering the CALO lab and offices.

4) Customer service: The CALO lab is responsible for the repair and maintenance of customer products, while the TAC offices are responsible for providing industry leading post-sale technical support worldwide for customers of medium to large scale networks.
Products that are not useful and need to be disposed are stored in a storage space which can only be accessed by CALO lab team; an industry recycle truck arrives for the shipment of the useless parts and shipped to a steel plant where they are disposed of.
Task 2 – Occupational Health and Safety
OH&S Guidelines Met
1) The Employees were always on time and worked efficiently till they were finished for the day.
2) The ergonomic standards were met as the desks on which the employees worked on were the correct height, as well as the chairs which had back support, hand rest, head rest and were able to swivel and had height adjustments.
3) The monitors were anti glare and were positioned at an approximately 20 form the user’s line of sight.
4) The CALO lab had big windows so there was a decent amount of light entering the lab,
5) The CALO lab area was not cluttered there was enough room to walk around freely without the need of stepping over objects such as wires.
6) There ESD straps present when I was handling certain electronic hardware like computer chips and

OH&S Guidelines Not Met

1) I noticed there were a couple of trip hazards when I was leaving the premises of the CALO lab, one of them was wet floor, this was a major trip hazard as someone can trip and seriously injure themselves.
2) In the CALO lab storage area there were a few OH&S standards not being met such as lighting; it was hard to see as the CALO lab storage was in the basement of zenith tower, another issue was the storage area was very cluttered.

Task 3 – Contribution to the Workplace