ninth edition
Management
Leading & Collaborating in a Competitive World Thomas S. Bateman
Mclntire School of Commerce University of Virginia
Scott A. Snell
Darden Graduate School ofBusiness University of inia Me Graw Hill
McGraw-Hill Irwin
Contents
Part One
Foundations of Management
Chapter I
Managing 2
MANAGEMENT CLOSE-UP: Can Elon Musk Keep Tesla Motors Running? 3 Managing in the New Competitive Landscape Globalization 4 Technological Change 6 Knowledge Management 7 Collaboration across "Boundaries" Managing for Competitive Advantage Innovation 9 Quality 10 Service 11 Speed 11 Cost Competitiveness Delivering All Five 13 The Functions of Management 14 Planning: Delivering Strategic Value 15 Organizing: Building a Dynamic Organization 15 Leading: Mobilizing People 16 Controlling: Learning and Changing 16 Management Close-Up: Taking Action 17 Performing All Four Management Functions 18 Management Levels and Skills 18 Top-Level Managers 18 Middle-Level Managers 19 Frontline Managers 19 Working Leaders with Broad Responsibilities 19 Management Skills 20 You and Your Career 22 Be Both a Specialist and a Generalist 23 Be Self-Reliant 24 Be Connected 25 Actively Manage Your Relationship with Your Organization 25 Survive and Thrive 26 7 9 , 4
Management Close-Up: Assessing Outcomes and Seizing Opportunities 27 Key Terms 28 Summary of Learning Objectives 28 Discussion Questions 28 Concluding Case: Your Job and Your Passion—You Can Pursue Both! 29 Experiential Exercises 30 Appendix A : The Evolution of Management 36
Chapter 2
The External Environment and Organizational Culture 46
12 MANAGEMENT CLOSE-UP: How Can Larry Blanford Keep Green Mountain Coffee Roasters Perking? 47 A Look Ahead 48 The Macroenvironment 48 Law and Regulations 49 The Economy 50 Technology 52 Demographics 53 Social Issues and the Natural Environment 54 The Competitive Environment 55 Competitors 55 New Entrants 57 Substitutes and Complements 57 Suppliers 60