Dell‚ Inc. Case Study First: Problem Diagnosis: Over the years‚ Dell has devised very successful strategies to increase customer loyalty and reduce costs. However with the passage of time‚ the company has failed to have a proactive approach to capitalize the opportunities provided by the environment and sustained its competitive advantage. 1. Use of the direct selling approach: This approach has been the main competitive advantage of Dell over the years‚ which enabled the company to create strong
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Chandra‚ 2012 in his thesis titled “Customer Relationship Management in Hospitality with reference to five star hotels in India” has studied on the aspects of Customer Relationship Management practices followed in India; Studying the effect of CRM practices on the service quality as perceived by the customers of the hotels in the study; Determining the word-of-mouth advertising and referrals gain by the hotels as outcome of CRM and Analysis of impact of CRM practices on satisfaction‚ retention‚ grievances
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Week 1 (6) Introduction Chapters 1‚ 2. Problem set 1.1 a. Give a definition of the process of (economic) globalization. b. For many people‚ however‚ the globalization process is more than just economic globalization‚ and the advantages and/or disadvantages of globalization are spread over a much wider area than just international economics. Give a few examples. 1.2 a. How can globalization and international economic integration be measured (3 indicators)? b. Use the three
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Lighting‚ Inc. Case Company Description * In 2005‚ the profit was approximately ($144‚000 / $5‚500‚000) 2.6% of sales; does this number indicate whether the company is doing well or not? * I like how this company’s strategic position is to offer products‚ lighting fixtures‚ to specifically meet the needs of their customers; they have identified their target consumers and have strategically positioned and marketed themselves accordingly * It’s interesting that Midwest Lighting‚ Inc. owns
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Case 1: The Springfield Nor’easters: Maximizing Revenues in the Minor Leagues Q1. Review the case details Exhibit 5 “Survey Questionnaire and Response Distributions” and Exhibit 6 “Buckingham’s pricing matrix worksheet.” Complete filling in the pricing matrix worksheet for Exhibit 6 as taking the role of Larry Buckingham. The Table 1 illustrates Larry Buckingham’s price matrix. Table 1: Larry Buckingham’s price matrix Ticket
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1300 Star Wars VS. Star Trek It has long been debated by nerds worldwide: Star Wars or Star Trek‚ which one is superior. In this paper we take a look at the two universes so you can decide which is the greatest in history of the world. The three points discussed: 1) Geopolitical a combination of political‚ historical‚ racial; 2) Military tactics found in the two universes; and 3) religion and philosophy of each. In the Star Trek Universe the Federation was founded by the following four races
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Case Study: LaJolla Software‚ Inc. LaJolla Inc. is a young business information software company based in California outside the Silicon Valley. The company is interested in forming an alliance with a Japanese firm and has for the last several months been negotiating with several firms in Japan to realize their goals of distributing their product in Asia. The owners have finally found a Japanese firm that will create an alliance with them. The firm is now sending a contingent of managers to
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1. Why do you think that Aviall failed in their implementation of an enterprise resource planning system? What could they have done differently? Answer: The reasons why Aviall failed in their implementation would the ERP system did not support adequately Aviall’s business strategies. The ERP implemented did not improve the basic operational support system needed by Aviall to provide timely supply chain management. The ERP system project did not adequately address the issue of systems integration
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Case Study #2 FHE Inc. Operations Management FHE is a multimillion-dollar company that manufactures pumps and related fluid-handling equipment. The manufactured equipment transfers various types of liquids‚ from paint to food products. These pump are used by automobile and appliance industries‚ allowing performance in vehicle servicing and home construction‚ to name a few. Over the past five years‚ sales and profits have increased as a result of new product introductions. The organizational
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1. The physical science unit applies principles and techniques of chemistry‚ physics‚ and geology to the identification and comparison of crime scene evidence. 2. The wide variation in which services are offered in different crime laboratories is due to variations in local laws and budgetary and staffing limitations only. 3. The tendency of the public to believe that every crime scene will yield forensic science evidence and their unrealistic expectations that a prosecutor’s case should always
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