"1 describe how to respond to complaints in health and social care enviroment" Essays and Research Papers

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    Model Assignment (Learner Extract) Issued September 2012 OCR Level 3 Cambridge Technicals in Health and Social Care Unit 1: developing effective communication in health & social care Please note: This OCR Cambridge model assignment may be used to provide evidence for the unit identified above. Alternatively‚ centres may ‘tailor’ or modify the assignment within permitted parameters (see Information for Teachers). It is the centre’s responsibility to ensure that any modifications

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    .1 Define person-centred values? 1.2 Explain why it is important to work in a way that embeds person centred values? 1.3 Explain why risk-taking can be part of a person centred approach? 1.4 Explain how using an individual’s care plan contributes to working in a person centred way? 2.2 How do you find out the history‚ preferences‚ wishes and needs of the individual? 3.1 Explain the importance of establishing consent when providing care or support? 3.3 Explain what steps to take if consent

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    Issue in Health and Social Care Contents Introduction Social media has played and has been playing a crucial role in the development of health and social care in United Kingdom (UK). Since the emerge of the health and social care sector‚ social media has been performing a tremendous role as the health and social care is becoming an industry and without this industry social and economic development of UK would not be possible. This report covers the role of media for the development of health and social

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    Safeguarding and Protection in Health and Social Care By Andrew Ryan Hanley Types of Abuse Physical: Physical abuse is deliberate physical force that may result in bodily injury‚ pain‚ or impairment. Both old and young people can be physically abused. Physical abuse includes the smashing of furniture and personal belongings‚ being pushed or shoved‚ being held against your will‚slapped‚ bitten‚ kicked‚ pinched‚ punched‚ choked or ducked under water‚ threatened or hurt with

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    Level 3 Unit 206: The roll of a health and social care worker Explain the difference between a working relationship and a personal relationship. 1.1 A working relationship is where you are working with other people and you are working as part of a team where each person in the team is working towards the same aims and objectives. Mutual respect and understanding is needed for a good working relationship‚ not every body may get on in the work place‚ but personal feelings and opinions

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    The main purpose of supervision is to improve quality of work so that staff can meet the outcomes that service users’ who use the services want to achieve. Personalisation of social care service means that staff will need support to respond to a new ways of working‚ develop new skills and adapt to different procedures. Supervision is a process of managing functions intended to promote the achievement of organisational goals and to enhance the personal and professional capabilities of staff (The University

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    Unit 15 Understand Health and Safety in Social Care Settings 8 Understand how to promote environmental safety procedures in the social care setting 8.4 Explain the importance of having an emergency plan in place to deal with unforeseen incidents Having an emergency plan in place‚ helps people to deal with things in an emergency. It lays out what should be done and how things should be handled. The idea behind an emergency plan is to meet specific needs. In the event of a fire or gas leak‚ it lays

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    Health and social care guide to communication Communication is an interactive two way process of giving and receiving a message‚ such as exchanging ideas or information it can be a mixture of verbal and non-verbal and formal and informal methods. Communication is important to master to become an effective health and social care professional because you need to be able to listen to people to understand their needs because if you don’t listen to them properly wrong information can be taken also

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    Effective communication is very important for all health and social care environments. Effective communication is defined as using verbal speech or non-verbal speech (e.g. sign language) to get another person to acknowledge and understand the point you are trying to get across. Talking slowly‚ clearly and in simple terms is an example of effective communication. (Yourdictionary‚ 2015) Communication involves passing information on and exchanging information with other people. There are different

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    Unit 2: equality diversity and rights in health and social LO2: discriminatory practice in health and social care Objectives: All learners should be able to define basis of discrimination. All learners should be able to explain basis of discrimination Most learners should be able to demonstrate discriminatory practice Some learners should be able to describe effects of discriminatory practice. Basis of discriminatory Culture A person’s culture is important to them and identifies

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