Health And Social Care Level 3 Unit 1 P3

Effective communication is very important for all health and social care environments. Effective communication is defined as using verbal speech or non-verbal speech (e.g. sign language) to get another person to acknowledge and understand the point you are trying to get across. Talking slowly, clearly and in simple terms is an example of effective communication. (Yourdictionary, 2015)

Communication involves passing information on and exchanging information with other people. There are different forms of communication.

Signs and symbols is a form of communication. Signs and gestures are used in everyday life and there are very common ones which most people would immediately recognise, for example thumbs-up to suggest approval. Professionals can use signs and symbols to people who may have limited or no spoken language. Cue cards are an example to help people with language difficulties. The cards can be
A facial expression is the movement of the muscles beneath a person’s skin and it often demonstrates someone’s state of mind. For example if a person is upset they may look down and have upwardly slanted eyebrows and a frown. On the other hand a person who is happy will probably smile and have crescent-shaped eyes. Eye-to-eye contact can also show how a person is feeling or what they may be thinking. If a person avoids eye contact it may indicate that they are upset or annoyed, whereas a person who has wide eyes may suggest that they are excited. Facial expressions can help professionals understand how a person may be feeling or thinking. It is also very important that professionals show the right facial expressions too, for example they should smile when speaking to someone to show that they are interested and happy to be with them. This will help the person’s self-esteem and to build a strong and trusting relationship so they can share any personal information. (Wikipedia, 2015) (Carolyn Aldworth,