[Your Name] [Street Address]‚ [City‚ ST ZIP Code] [phone] [e-mail] CUSTOMER SERVICE PROFESSIONAL Profile Synopsis of Achievements Employment More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance‚ problem solving and trouble-shooting‚ sales staff support‚ and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer
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Unit 1 Assessment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course
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Job DescriptionManagement Trainee – Corporate HR * Works with representatives of different departments to discuss issues within their departments. * Helps other departments in recruitment process through collaboration with the consulting agencies and advertisers. * Has to identify & select prospective candidates‚ interview them & give job offers on behalf of the management. * Responsible for conducting induction programme for the new employees. * Has to take care of collection
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Hints and Tips for Customer Service Unit 1 If you are currently unemployed the following websites offer good information regarding employment. www.Sainsburys.co.uk www.tesco.com www.marksandspencers.com www.britishairways.com/travel/about-british-airways/public/en_gb Extra information on Equality and Diversity‚ Contract of employment‚ legislation‚ Disability Discrimination Act and formal learning‚ can be found on www.gov.uk It’s important that you answer assessment questions
Free Question Sentence Disability Discrimination Act 1995
Is Steve Jobs a Leader or a Manager? John Sculley former CEO of both PepsiCo & Apple states that the differences between leadership and management is; “Leadership is often confused with other things‚ specifically management. Management requires an entirely different set of skills. As Sculley sees it‚ leadership revolves around vision‚ ideas‚ direction‚ and has more to with inspiring people as to direction and goals than with day-to-day implementation…One can’t lead unless he can leverage more
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JOB ANALYSIS AND JOB DESIGN A Research Paper Submitted in Partial Fulfillment Of the requirements in EN1023 (Writing in the Discipline) Submitted to By Polytechnic University of the Philippines March‚ 2013 Acknowledgment I would like to extend my profound gratitude to the following whose valuable assistance has made this research project possible. This report has highly helped to expand my knowledge regarding Job Analysis and how the work goes on. Dr. Winefredo Ranes‚ Professor
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Introduction Studies shows: Breakfast‚ the part of our life‚ is the most important meal of the day. Breakfast gives our bodies nutrition and substance which can really break our sleepy bodies fast in the morning. So why a lot of people skip this most important meal of the day. here are some "too hard to" reasons: 1. Too hard to get out of bed; those people choose sleep like 10 more minutes instead of breakfast‚ also sometimes its real cold in the morning. 2. Too hard to choose what to eat;
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Discuss the implications for the HR function of moves to devolve HR responsibilities to non HR Managers. 2011 The dynamic global environment has influenced Human Resource Management as a valued production factor into becoming an important part of the production process. Although people management is significantly more complicated than managing for example‚ machinery‚ through it allowing the implementation of more varied ideologies and techniques. In most companies Human Resources is being
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Job Specification As above mention before‚ in this report we are describing the all stages of recruiting the food & beverage manager for Big Prawn Resort. Job Specification is a minimum requirement of skills‚ knowledge abilities and education to perform particular job. Recruitment is an essential part of replacing and growing the workforce‚ which can be a very time consuming & costly process. Wrong recruited employee can lead to a low productivity and can increase staff turnover. Job specification
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Case Study 1. How do information technologies contribute to the business success of the companies depicted in the case? Provide an example from each company explaining how the technology implemented let to improved performance. Information technologies are imperative to businesses and organizations that want to be successful. In this case‚ there were three companies that demonstrated how information technologies helped their business. The first company was eCourier. eCourier delivers packages
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