predictable flow‚ highest volume‚ and lowest variety. Example: water processing‚ petrochemical refineries Professional Services High contact processes‚ high customer contact and involvement‚ high level of customization‚ often people based. Example: Management consultants‚ doctors‚ lawyers Services Shops Mix of front and back-office services‚ differing levels of volume and variety. Example: Banks‚ hotels‚ schools‚ restaurants Mass Services High amount of throughput‚ limited customer contact‚ little
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Environmental Aspect It is no longer possible for companies to ignore the environmental impact of their operations as they need to respond to changing shareholder demands in order to remain profitable. Investors are becoming more interested in a company’s environmental performance‚ “aware that the firms understand and manage their environmental impacts are best positioned to benefit from strategic opportunities.”1 According to research published in the Harvard Business Review in 2009‚ 75 percent
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Operation Management Review Introduction The purpose of this report is to analyse Dairy Crest from an operation management point of view. After the initial introduction of the company a financial summary will be carried out to highlight the how the organisation maintains and grows it’s market share in the dairy industry within the UK. After that the review of corporate and marketing strategy will express concerns with the organisation in
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OPERATIONS MANAGEMENT IN SERVICE AND MANUFACTURING ENVIRONMENTS In defining an organization we usually come across two major categories of organizations. First Manufacturing organization and the other Service organization. Both‚ above-mentioned organizations are completely different from one another and hence the role of operations management is different in both. Operations management is mainly concerned with making the proper use of available resources of the organization. Resources available
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STUDY OUTLINE FOR CHAPTER 1 INTRODUCTION TO Operations Management 1. Operations management deals with the design and management of products‚ processes‚ services and supply chains. It considers the acquisition‚ development‚ and utilization of resources that firms need to deliver the goods and services their clients want. 2. What are the three basic functions in business organizations? 1)operation‚ or product service knowledge 2) finance 3) marketing 3. A supply chain consists
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ORIGINS OF OPERATIONS MANAGEMENT AND OPERATIONS RESEARCH comparison of the origins of operations management and operations research reveals that both are an innovation of the 20th century. The origin of operations research was in England‚ circa 1937‚ and has its roots in scientific management‚ with its first significant applications to military operations in both World War I and World War II. Operations management had its origins in the early factory system‚ and was more associated with physical
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|Midterm Example Test v2 | | 1. A manufacturing firm is considering three alternatives for automation. They anticipate annual production volume to be 75‚000 units. The costs for each alternative are as shown: | |Alternative | | |1 |2 |3 | |Annual Fixed Costs |60‚000 |$180‚000 |$300‚000 | |Variable Cost/Unit |$0.65 |$0
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Operations Management & Decision Making – Planning And Control Assignment The organisation I have chosen to examine from an operations management and decision making standpoint is McDonald’s‚ a worldwide chain of fast food restaurants‚ which are run either by a franchise‚ an affiliate or by the corporation itself. There are over 31‚000 branches of McDonald’s worldwide1. It is estimated these restaurants serve a collective 47 million customers daily2. The restaurants mainly sell customers traditional
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What is operations management and how is different from operations research? Operations Management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. The operations management of any organization involves the design‚ operation‚ and improvement of the systems that create and deliver the primary products and services of the organization. From an organizational point of view‚ operations management might be defined as the management of the
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customers Moog‚Inc. is one of the principal suppliers of flight control servo valves and servo actuators used in military and commercial aircrafts – primary components in steering aircraft and missile directions.In 1985 Moog established a manufacturing operation in Baguio‚ City‚ Philippines which currently has more than 1‚000 employees. The civil servo valves undergo final phase manufacture and assembly in this facility. Almost sixty years later and with fourteen top-of-the line facilities distributed worldwide
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