Customer focus Customer satisfaction and loyalty are two important indicators for business. If organizations can meet customer expectations‚ it only can help improve customer satisfaction but not loyalty. However‚ if the quality can exceed customer expectations‚ it can help improve and sustain customer loyalty. There are tremendous practices for performance excellence in terms of customer focus. For example‚ identify different customer groups and understand their needs‚ create an organizational culture
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competitive strength Stay in business Capture the market with better quality and reduced cost. 2 The Deming philosophy 1. ³A System of Profound Knowledge´ Appreciation for a system - A system is a set of functions or activities within an organization that work together to achieve organizational goals. Management¶s job is to optimize the system. (not parts of system‚ but the whole!). System requires cooperation. Psychology ± The designers and implementers of decisions are people. Hence understanding
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What important role do customers play in the quality management of an organization? The most important asset of any organization is its customers.An organization’s success depends on how many customers it has‚how much they buy‚ and how often they buy.Customers that are satisfied will increase in number‚ buy more‚ and buy more frequently.Customer satisfaction is not an objective statistics but more of a feeling or attitude. If customers are happy with a product or a service they have purchased
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BECOMING A TEACHER Page 1 Why I would want to be a Teacher Jamie Croneberger Grand Canyon University- EDU 310 August 16th‚ 2012 BECOMING A TEACHER Page 2 I want to become a teacher because I‚ one day‚ ant to open up my own Day Care Center where I can teach and help the toddlers and babies learn and grow before they start in Pre- Kindergarten. I have always wanted to help younger kids ever since I had my son Anthony and my daughter Kaitlynn. I am having trouble finding a decent
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Effective Organizations (Organization Development) ________________________________________ Reducing the number of management levels can improve the speed and accuracy of communication. Organizations that have many levels of management process information slowly. Plus the information gets filtered along the way‚ often for political reasons which can conflict with the overall good of the organization. Processing information quickly and accurately‚ then acting upon what is learned‚ is critical
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Introduction – What is customer focus and our understanding of the concept Discussion – Why organizations lack customer focus in Fiji? Our case studies:- How this can be overcome? Arguments raised and discussed Conclusion You ’ll never have a product or price advantage again. They can be easily duplicated‚ but a strong customer culture cant be copied. Jerry Fritz INTRODUCTION o What is Customer Focus? To put it simply :- In a customer focused organization‚ leadership‚ people
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Chapter 1: Organizational Tensions to be Managed Effective managers rely on performance measurement and control systems to set direction‚ make strategic decisions‚ and achieve desired goals Performance measurement and control systems: 1. 2. 3. 4. Purpose: to convey information Represent formal routines and procedures Designed specifically to be used by managers Used to maintain or alter patterns in organizational activities Foundation for performance measurement and control – profit
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Building Effective Customer Relations FRUMENCE A. HERMOSO Assistant Professor II Taguig City University What is a Customer? A customer (sometimes known as a client‚ buyer‚ or purchaser) is the recipient of a good‚ service‚ product‚ or idea‚ obtained from a seller‚ vendor‚ or supplier for a monetary or other valuable consideration. Categories of Customers An intermediate customer or trade customer - is a dealer that purchases goods for re-sale. An ultimate customer - is the consumer. An
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range of theories describing the structures and strategies that lead to successful organizations are included in this report. Examples of case studies were also taken from the recommended text book. All organizations need structures and strategies in order to operate systematically. The organizational structures strategies can be used by any organization if it fits into the nature and the maturity of the organization. The Organizational Structures that were described in this report consisted of:
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Effective communication in organization Introduction What is communication? The formal definition of communication displayed in the Webster’s Dictionary is as follows:"a process by which information is exchanged between individuals through a common system of symbols‚ signs‚ or behavior and the means to transmit messages between places or persons; " (Merriam-Webster‚ 2012) The basic communication model consists of eight elements of communication: (1)Sender. (2)Receiver (3) Purpose (4) Message (5)
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