Service Capacity * Service Capacity is defined as the maximum level of value-added activity‚ which can be consistently achieved over a period of time under normal operating conditions. * The important consideration is that the service provider should be able to sustain provision of service at such a rate comfortably under normal working conditions. * It can be expressed as : 1. Max. number of patient attended by a Doctor / hr. 2. Max. number of calls attended by a Executive
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Amul’s Diversification Strategy: A Pizza for Rs 20! In early 2001‚ Gujarat Cooperative Milk Marketing Federation (GCMMF)1 planned to leverage its brand equity and distribution network to turn Amul2 into India’s biggest food brand. Verghese Kurien‚ Chairman of GCMMF‚ set a sales target of Rs.10 bn by 2006 as against sales of Rs 2.3 bn in 2001. In 2001‚ GCMMF entered the fast food market in India with the launch of vegetable pizzas under the brand name SnowCap in Ahmedabad‚ Gujarat. GCMMF was also
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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6. Backup Plans 14 7. Overall Recommendations 14 Executive Summery Romano’s take-out Inc. is a very successful pizza take out store in Ann Arbor and South Field. Over there‚ they have successfully managed to run the store and able to acquire a profit for a high demand proposed by the students live in the neighborhood from university of Michigan campus and as well as from the residential customers and through high demand of catering services. Romano’s take-out has always been
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Pizza e Birra is an 80 seat casual-dining restaurant with a more likely about 15 bar seats. We focus on our signature pizza menu with beer specialties. Pizza e Birra is categorized as a new player in the restaurant industry. The restaurants are already opened in the Indonesia’s big city‚ which is Jakarta. Pizza e Birra is proposed to be opened in Bandung as a comfortable and familiar town that has a strong need for additional dining options. Bolstered by the need for more choices in mingle-oriented
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and dispose of products‚ services‚ experiences‚ or ideas to satisfy the needs and the impacts that these process have on the consumer and society." Product‚ Price‚ Promotion‚ and Place Product‚ price‚ promotion‚ and place the four P ’s of the marketing mix. This mix recognizes that marketing is customer focused and products are developed to meet the desires of groups of customers. Management of the product and product marketing are the specification of the goods or service and how it meets the customer
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Papa John’s Pizza is a well-established international franchise restaurant chain from USA and it is the third largest pizza company in the world. Berjaya Pizza Company Sdn. Bhd.‚ a wholly owned subsidiary of Berjaya Corporation‚ has signed a franchise agreement with Papa John’s International Inc‚ to develop and operate Papa John’s restaurants in Malaysia. Berjaya Pizza Company was also granted the first right of refusal for the potential expansion of franchise business to Singapore‚ Vietnam‚
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Chapter 7 Business Ethics Fundamentals LEARNING OUTCOMES After studying this chapter‚ you should be able to: 1. Describe how the public regards business ethics. 2. Define business ethics and appreciate the complexities of making ethical judgments. 3. Explain the conventional approach to business ethics. 4. Analyze economic‚ legal‚ and ethical aspects by using a Venn model. 5. Enumerate and discuss the four important ethics questions. 6. Identify and explain three models of management
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Crusty Pizza Restaurant: Forecasting using Regressions Group One: Jenna Baseler and Zachary Kain MBA 610-T304 Introduction The purpose of this case is to determine which key variables drive Crusty Pizza Restaurant’s monthly profit and then forecast what the monthly profit would be for potential stores. Based off of this information we will be able to make a recommendation to Crusty Dough Pizza Restaurant on which stores they should open and which they avoid. The group was provided 60 restaurants’
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