handling complaints 4 Reasons for failure of companies to improve their customer handling procedures 5 Complaint handling process in the Banking sector 6 Example-ICICI Bank’s complaint handling policy 6 RBI’s Banking Ombudsman scheme 7 Example-Vodafone complaint handling policy 8 Introduction A complaint is an expression of displeasure‚ such as low quality service at a store‚ or from a local government‚ etc. It is a term often used to refer to objections raised about poor treatment‚ mistakes
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Introduction: a. Introduce/Explain the Business Concept Airtel Airtel is an Indian multinational telecommunications services company which operates in more than 20 countries. It has GSM network in all countries in which it operates‚ providing broadband and subscriptions television services‚ 2G‚ 3G services. Airtel offers end to end voice data‚ video services‚ mobile data applications and enterprise solutions. Airtel business offer network infrastructures integration and management with the
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IT Strategy White Paper Telecom Sector: Vodafone 2013 IT Strategy White Paper Telecom Sector: Vodafone 2013 Submitted by: Geetha Ranganathan 2011B41 Rosanne Mathias 2011B10 Augustus Simon 2011B31 Pranshu Sahni 2011B20 Sidharth Geddam 2011B04 Royston Vaz 2011C48 Aastha Dhawan 2011D36 Submitted by: Geetha Ranganathan 2011B41 Rosanne Mathias 2011B10 Augustus Simon 2011B31 Pranshu Sahni 2011B20 Sidharth
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COURSE: BUSINESS ETHICS AND CORPORATE SOCIAL RESPONSIBILITY DESCRIPTION CODE: MAS 262 PROJECT: IDENTIFICATION OF PHILANTHROPIC COMPANIES AND THE EFFECT PHILANTHROPIC ACTS HAVE ON THE COMPANIES Corporate social responsibility (CSR) is a process with the aim to embrace responsibility for the company’s actions and encourage a positive impact through its activities on the environment‚ consumers‚ employees‚ communities‚ stakeholders and all other members of the public sphere who may also be considered
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Airtel‚ Idea‚ Vodafone‚ Tata Docomo. For more information‚ see our website. If you have Airtel or Tata Docomo as your mobile provider‚ we have confirmed reports of successfully using WhatsApp with a specific wireless access point configuration: 1. Go to Settings -> Configuration -> Preferred Access Point. Select Mobile Office. 2. Go to Settings -> Configuration -> Default config settings. Delete the config settings. 3. Reboot your phone. If you have Vodafone as your mobile
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WEST BENGAL UNIVERSITY OF TECHNOLOGY SUMMER PROJECT REPORT ON MARKET POTENTIAL ANALYSIS TOWARDS INTERNET DATA CARD SPECIAL REFERENCE TO VODAFONE From 20th June 09-5th August 09 BY PROSENJIT.R.SAHA WBUT Regn No: 081670710070 of 2008-2009 WBUT Roll No: 08167009084 MANAGEMENT INSTITUTE OF DURGAPUR Rajbandh 1 PREFACE The MBA course is well structured and integrated course of business studies. The main objective of practical training at MBA level is to develop skill in student by supplement
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MobiNil was the first operator in the Market (May‚ 1998) • Vodafone followed by November 1998 • Then Etisalat by May 2007 Market Background (cont’d) • By Q2 2008‚ the Market share of the three operators was • The market can be considered as Monopolistic competion MobiNil Vodafone Etisalat Source: MCIT‚ NTRA & Global Research Market Background (cont’d) • By end of 2006‚ the Market share of the two operators was MobiNil Vodafone Source: MCIT‚ NTRA & Global Research • 1) Population
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_____________________6 * The bargaining power of customers ____________________________6 * The bargaining power of suppliers ____________________________________6 * The intensity of competitive rivalry ____________________________6 Vodafone UK _____________________________________________________7
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1) The marketing mix consists of 4P’s. Explain how each part of the mix can be used to stimulate a response from the chosen target market. The 4P’s‚ price‚ product‚ place‚ and promotion that make up the marketing mix play a vital part in stimulating a response from the chose target market. These will ultimately be the deciding factors as to whether the target market will purchase the product or not. Although there are 4P’s‚ most companies will look a bit further to the 7P’s in order to stimulate
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KWAME NKRUMAH UNIVERSITY OF SCIENCE & TECHNOLOGY INSTITUTE OF DISTANCE LEARING‚ KNUST SUNYANI CAMPUS [pic] TOPIC: THE EFFECT OF BRANDING ON CUSTOMER GROWTH IN THE TELECOMMUNICATIONS INDUSTRY (A CASE STUDY OF VODAFONE GHANA) BY PINAMANG FRANCIS WILLIAMS A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF BUSINESS STUDIES IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE DEGREE OF COMMONWEALTH MASTERS OF BUSINESS ADMINISTRATION JUNE 2013 CHAPTER
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